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Palo Alto Networks · 1 day ago

Director, Consulting Services, West/Commercial - NetSec

Burbank, CA

Full-time

Hybrid

Director/Executive

$230K/yr - $268K/yr

10+ years exp

Palo Alto Networks is dedicated to protecting our digital way of life through innovation and technology. The Director of Professional Services will lead the execution of the Network Security consulting business, ensuring high-quality service delivery and strategic alignment with customers and internal teams.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity

Growth Opportunities

No H1B

Responsibilities

Set the strategic vision and direction for all post-sales technical service delivery in the area, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products

Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

Serve as the Leadership Sponsor for strategic accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues

Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring, coaching, and performance management in line with the defined capability requirements for the team

Drive and achieve the following business and operational objectives: Maintain consistently high utilization of PS consultants through optimal planning and backlog management

Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

Achieve global target service margin ratios through delivery efficiency and cost control

Build and sustain strong, strategic relationships with subcontractors and delivery partners

Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale

Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health

Represent defined areas at a global level, sharing customer insights, local challenges, and opportunities for regional impact

A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success

You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction

Qualification

Professional Services ManagementCustomer SuccessNetwork Security (NGFW)SASE ArchitectureProfessional Services AutomationSales ManagementBusiness Intelligence ToolsProblem ResolutionCybersecurity BackgroundRelevant CertificationsCommunicationTeam Leadership

Required

10+ years of experience in Professional Services, Customer Success, or Technical Support within a high-growth SaaS/Cloud environment

5+ years in a formal leadership role managing regional and/or matrixed teams

Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components

Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog health, and optimizing project closure rates

Experience with Professional Services Automation (PSA), Sales Management (e.g., Salesforce), and Business Intelligence (BI) tools (e.g., Tableau)

Background in cybersecurity or enterprise IT preferred

Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients

Excellent communication skills with the ability to articulate complex technical concepts to diverse audiences

Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience

Relevant industry certifications such as CISSP and/or PMP are highly desirable

Ability to travel up to 25%+ domestically to customer sites and internal business meetings