Inside Higher Ed · 3 days ago
IT Manager (Johns Hopkins Public Safety)
Baltimore, MD
Full-time
Hybrid
Mid, Senior Level
$86K/yr - $150K/yr
5+ years expJohns Hopkins Public Safety (JHPS) is seeking an IT Manager responsible for staff management and oversight of technologies that support JHPS and their clients. The role involves managing IT operations-related projects, ensuring security and compliance, and maintaining customer satisfaction through effective relationship management and service delivery.
Digital MediaEducationHigher EducationJournalismRecruiting
Responsibilities
Provides input and recommendations to and/or formulates plans
Takes direction from leadership to implement those plans for the success of the unit
With an awareness of the organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs
Helps establish budgetary goals and provides input towards priorities
May develop IT operations budget
Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance
Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution
Manages the customer relationship and satisfaction as well as adherence to service level agreements
Creates and promotes a culture of excellent customer service
Maintains relationships with customer base to better understand their needs and address organizational goals
Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort
Maintains relationships with technology vendors for the department
Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function
Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion
As necessary actively participates in group's delivery of services, as well as participate in the on-call program for IT Support for the JHPD
Oversee the management and maintenance of networking, security infrastructure, including, but not limited to routers, switches, firewalls, intrusion prevention systems (IPS), security incident and event management (SIEM) systems to that support the mission of JHPS/JHPD and related services
Oversee the management and maintenance of data center infrastructure including, but not limited to servers, virtualization servers, storage, DHCP/DNS, cloud services that support the mission of JHPS/JHPD and related services
Oversee the creation of disaster recovery and business continuity strategies to maintain availability and integrity of infrastructure and services that support JHPD
Assist with audit and compliance evaluation activities related to governance requirements and industry frameworks such as CJIS, NIST SP 800.53 rev 4
Recruits, develops, retains, organizes and manages performance of staff
Assigns tasks, monitors progress and provides guidance
Perform other related duties as requested
Qualification
Required
Bachelor's Degree
Five (5) years related experience
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula
Preferred
Two (2) years of supervisory experience is preferred
Benefits
Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement.
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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