Microsoft · 8 hours ago
Principal Cloud Solution Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
$131K/yr - $252K/yr
7+ years expMicrosoft is a leading technology company on a mission to empower every person and organization on the planet to achieve more. The Principal Cloud Solution Architect will act as a technical leader, advocating for strategic customers and ensuring they receive maximum value from Microsoft’s products and services, particularly Azure, while fostering operational excellence and driving digital transformation.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
No H1B
U.S. Citizen Only
Responsibilities
Actively listen and empathize with customers to anticipate their needs, advocate for them within Microsoft, and measure success by customer satisfaction and operational excellence
Act as a technical leader to drive vision for the team and customers, pilot new models and data usage, scale successful practices and design patterns across the organization, and mentor others to grow their technical capabilities
Employ a reliability-first mindset, focused on proactively testing features, simulating failures, integrating chaos engineering, observability, and similar driving perpetual innovation
Build and strengthen bridges across Microsoft working seamlessly across teams and cultures, partnering closely with Microsoft Engineering, to communicate complex concepts in clear, actionable terms, fostering an inclusive environment that values diverse perspectives, establishing trusted technical relationships both with customer senior decision-makers (CTOs, product owners) as well as Microsoft stakeholders
Define account strategies for target customer portfolios, focused on enterprise scale customers anticipating or going through hyper-growth, aligning business priorities with Customer Success Organization, Sales, and Engineering KPIs
Maintain a culture of curiosity, diving beyond typical root-cause analysis to understand decision making and history of circumstances to drive continuous improvement; correlate customer requests or platform events to actionable recommendations with clear accountability by the customer and/or Microsoft
Measure success via resiliency targets, adoption metrics, escalation prevention, customer satisfaction, impact avoidance, business outcomes and operational excellence (reliability, security, performance, capacity), highlighting outcome-based results that positively differentiate the value of the team
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience
Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties
Preferred
Deep Proficiency in cloud/software /ISV/consulting ecosystems
Deep technical acumen: level-500 expertise in one Azure domain; broad familiarity with others
Knowledge of AI services and Microsoft ecosystem (Security, M365, Dynamics)
Proven ability to manage complex, highly available services and triage customer escalations
Exceptional communication and relationship-building skills
Software development and AI expertise
Experience in DevOps and CI/CD
Advanced degree; PMP or SRE certification
Experience launching products or support offers
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
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