Neko Health · 7 hours ago
Clinical Care Lead
New York
Full-time
Hybrid
Mid, Senior Level
$135K/yr - $150K/yr
3+ years expNeko Health is a Swedish healthcare technology company focused on preventative health and early detection. The Clinical Care Lead will oversee a team of Clinical Care Coordinators, ensuring quality care and support for members following their scans, while also managing performance and operational efficiency.
Artificial Intelligence (AI)Health CareHospital
Responsibilities
Lead, coach, and support a team of Clinical Care Coordinators, creating a culture of quality, accountability, and psychological safety
Own day‑to‑day people management, including 1:1s, performance reviews, development planning, and feedback
Support onboarding, training, and ongoing capability development of new and existing team members
Ensure appropriate coverage, workload balance, and wellbeing across the team
Act as a role model for Neko’s values, tone of voice, and member‑first mindset
Own quality assurance for the care coordination function, including:
Case reviews
Documentation standards
Referral loop closure
Communication quality
Define and monitor key performance metrics (e.g. SLAs, referral completion rates, time‑to‑appointment)
Identify performance gaps or risks early and implement coaching or process improvements
Ensure consistent adherence to SOPs, clinical escalation pathways, and quality standards
Support audits and contribute to continuous improvement of QA frameworks
Maintain close proximity to the member experience by supporting complex, escalated, or high‑sensitivity cases
Step in to assist with referrals, insurance challenges, prior authorisations, or member communication where needed
Ensure escalation handling is calm, empathetic, and aligned with Neko’s experience principles
Champion the voice of the member, ensuring feedback and insights are shared upstream
Oversee referral coordination workflows ensuring:
Insurance checks and directory lookups are accurate
Prior authorisations are completed correctly and on time
Outcomes are reliably fed back into Neko systems
Partner with clinical, support, and operations stakeholders to resolve systemic issues
Ensure referral cases are tracked end‑to‑end: Referred → Booked → Seen → Report Received
Act as a point of escalation for urgent or complex clinical and member experience issues
Ensure clinical findings are escalated appropriately and quickly to Neko clinicians
Support the team in navigating sensitive conversations and complex healthcare scenarios
Maintain a calm, reassuring presence during escalations — for both members and team
Uphold and enforce rigorous patient data confidentiality standards, ensuring all member information is managed securely, accurately, and in full compliance with regulatory and internal privacy and security protocols
Ensure team members use CRM, EHR, and care‑coordination systems consistently and correctly
Partner with leadership to improve workflows, tooling, automation, and reporting
Translate frontline insights into clear recommendations for process and product improvements
Qualification
Required
3–5+ years' experience in patient navigation, referral coordination, care management, or healthcare operations
Previous people leadership experience, including coaching, performance management, and team development
Strong working knowledge of US healthcare systems, including: Insurance eligibility and network rules, Prior authorisation workflows, Specialist referral coordination
Experience in dermatology, cardiology, primary care, or multispecialty referral coordination highly desirable
Familiarity with EHRs or care‑coordination platforms (Epic, Athena, Elation, Salesforce Health Cloud, or similar)
Strong leadership presence with a supportive, coaching‑led style
Excellent judgement in balancing quality, scalability, and member experience
Highly organised, with strong attention to detail and follow‑through
Comfortable managing complexity, ambiguity, and change
Clear, calm communicator — trusted by both team members and clinical stakeholders
A hands‑on operator who is willing to step into the work when needed
Benefits
Dynamic work environment
High degree of autonomy
Growth and development
Company
Neko Health
Neko Health develops scanning technology for preventive healthcare and early detection.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$325.13MKey Investors
Lightspeed Venture PartnersLakestar
2025-01-22Series B· $260M
2023-07-05Series A· $65.13M
Leadership Team
Hjalmar Nilsonne
Founder & CEO
Recent News
General Catalyst
2026-01-20
2026-01-16
2026-01-07
Company data provided by crunchbase