Senior Helpers North Metro · 1 day ago
Care Team Lead
Blaine, MN
Part-time
Hybrid
Entry, Mid Level
$19/hr - $22/hr
2+ years expSenior Helpers North Metro is a national home care provider recognized for its strong core values and team-oriented culture. The Care Team Lead plays a key role in maintaining high standards of care, ensuring caregiver and client satisfaction, and supporting the overall operations of the home healthcare agency.
Individual & Family Services
Responsibilities
Perform all duties expected of a Home Health Aide/Caregiver during direct care
Introduce clients and caregivers at start of care to ensure a smooth transition
Conduct scheduled check-ins to assess care quality and satisfaction
Monitor and support care plan implementation; adjust as client needs evolve
Provide real-time feedback, coaching, and on-the-spot training during visits
Maintain understanding of caregiver strengths, availability, and assignments
Assist with caregiver schedules, shift confirmations, clock-ins/outs, and coverage
Cover open shifts as needed or directed by management
Provide input for caregiver performance evaluations and development
Recognize caregiver contributions, birthdays, and positive client feedback; maintain Caregiver Incentive programs
Support continuous education by assisting with in-person training alongside the Admin Team
Conduct in-home visits to ensure compliance with care standards and protocols
Identify and report issues or deviations from care plans to management
Ensure caregivers follow procedures, especially for specialized care (e.g., dementia, mobility, medical equipment)
Answer incoming calls and assist with client, caregiver, and general inquiries
Support intake/onboarding by preparing files, scanning, filing, and maintaining accurate records
Assist with marketing and caregiver engagement projects such as newsletters, flyers, and recognition
Support HR with interviewing and onboarding new caregivers as needed
Maintain office operations including lead intake/follow-up, file management, and communications
Complete required documentation accurately and timely
Perform other duties as assigned by management
Qualification
Required
High school diploma or equivalent; college coursework or certifications in healthcare- such as CNA or HHA preferred
Minimum two (2) years of experience in home healthcare, with prior experience in a caregiver or supervisory role
Familiarity with dementia care, medical terminology, and basic medical equipment
Strong organizational and multitasking abilities
Professional, calm demeanor in high-pressure or emergency situations
Effective written and verbal communication skills
Computer proficiency: scheduling software, Microsoft Office, digital filing systems, texting and mobile apps
Reliable transportation and willingness to travel locally as needed
Must be able to lift at least 50 lbs
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met
Must be able to properly operate office equipment
Must have a valid driver's license and reliable transportation
Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors, and all business associates within or outside the agency
Preferred
College coursework or certifications in healthcare- such as CNA or HHA preferred
Company
Senior Helpers North Metro
At Senior Helpers North Metro, we are dedicated to providing compassionate, personalized care to seniors in our community.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase