N.C. Department of Information Technology · 1 day ago
DMV - Administrative Specialist II
Bladen County, NC
Full-time
Onsite
Mid Level
$40K/yr - $69K/yr
4+ years expThe N.C. Department of Information Technology is seeking an Administrative Specialist II to join the DMV Customer Contact Center in Bladen County. This role involves providing information and assistance related to vehicle titling, licensing, and driver services in a fast-paced call center environment.
Information Technology & Services
Responsibilities
Provide information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public
Respond to inquiries via phone and e-mail
Assist customers in resolving complex issues unresolved by automated voice processing equipment
Provide comprehensive and detailed information
Prepare reports
Qualification
Required
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience
Preferred
Experience analyzing, interpreting, and/or evaluating information or data
Experience completing and maintaining records and reports
Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele
Experience with customer service by phone and/or in person with diverse clientele
Experience in Microsoft applications and/or mainframe databases
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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