ExecutivePlacements.com · 7 hours ago
Customer Success Consultant, Indiana (Remote)
United States
Full-time
Remote
Mid, Senior Level
$67K/yr - $87K/yr
5+ years expCengage Group is a global education technology company that impacts millions of learners through affordable digital products and services. As a Customer Success Consultant, you will act as a strategic partner for Cengage customers, ensuring they achieve their desired outcomes through effective use of technology and driving product adoption.
Human ResourcesOnline PortalsRecruiting
Responsibilities
Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle
Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers
Develop and implement tailored success plans that align with customer goals and increase product usage
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data
Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes
Conduct regular health checks to assess value realization and identify opportunities for growth
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities
Qualification
Required
Proven ability to quickly learn and master new systems and applications
Excellent communication and presentation skills
Strong analytical skills with the ability to translate data into actionable insights
Ability to explain technical concepts in a clear, business-friendly manner
Skilled at managing and prioritizing multiple customer needs simultaneously
Preferred
Bachelor's degree preferred
5+ years of experience in a Sales or Customer Success role
Experience in Educational Technology or Higher Education
Familiarity with the Higher Education landscape, including Learning Management Systems (LMS)
Requirement to travel between 20-30% by both air and car
Benefits
Total Rewards package designed to support and empower our employees.
Company
ExecutivePlacements.com
Online recruitment
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase