Park 6 Logistics · 2 days ago
Customer Support Manager
Charlotte, NC
Full-time
Onsite
Mid Level
$48K/yr - $53K/yrPark 6 Logistics is a forward-thinking logistics company committed to excellence, reliability, and strategic growth. They are seeking a proactive and organized Customer Support Manager to lead and optimize their customer service operations, ensuring seamless communication between clients and internal teams while maintaining high service standards.
EducationProfessional ServicesTraining
Responsibilities
Oversee daily customer support operations and ensure timely resolution of inquiries
Act as the primary point of contact for client-related concerns and escalations
Coordinate with internal departments to ensure service accuracy and consistency
Develop and improve customer service workflows and procedures
Monitor service performance and identify areas for improvement
Maintain professional communication with clients, vendors, and internal teams
Prepare reports related to customer interactions and service outcomes
Qualification
Required
Strong communication and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Professional demeanor with a customer-focused mindset
Problem-solving skills and attention to detail
Comfortable working with internal systems and support tools
Leadership mindset with the ability to guide and support a team
Benefits
Growth and advancement opportunities
Supportive and professional work environment
Skill development and leadership exposure
Stable, full-time position within a growing company
Company
Park 6 Logistics
Park 6 Logistics is a forward-thinking marketing agency dedicated to helping businesses grow through strategic branding, data-driven campaigns, and meaningful audience connections.
Founded in 2014
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase