Konica Minolta Business Solutions Canada · 14 hours ago
Office Systems Associate 2
San Ramon, CA
Full-time
Onsite
New Grad, Entry LevelKonica Minolta Business Solutions is a company dedicated to supporting digital transformation through its Intelligent Connected Workplace portfolio. The Office Systems Associate 2 is responsible for on-site maintenance, diagnostics, repairs, and customer assistance for various printers and multifunction devices, while ensuring high levels of customer satisfaction and communication.
Consumer ElectronicsRetailSoftware
Responsibilities
Self-motivated individual with the ability to work independently
Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades
Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction
Occasionally travel outside of the local area for training
Communicate with management on customer or field issues
Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands
Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics)
Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity. Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents
Responsible for maintaining accurate ASL truck inventory for designated territory
Train customers on basic printing, scanning, copying functions
Require to accurately and timely complete weekly timesheet and expense reports
Provide sales support as required (i.e. advising sales on problems accounts, service leads)
Qualification
Required
Self-motivated individual with the ability to work independently
Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades
Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction
Occasionally travel outside of the local area for training
Communicate with management on customer or field issues
Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands
Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics)
Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity
Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents
Responsible for maintaining accurate ASL truck inventory for designated territory
Train customers on basic printing, scanning, copying functions
Require to accurately and timely complete weekly timesheet and expense reports
Provide sales support as required (i.e. advising sales on problems accounts, service leads)
Must possess electrical/mechanical aptitude
Familiar with printing from common business applications
Microsoft OS peer to peer and MAC OS client side of server environments
Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results
Exhibit professional appearance and demeanor at all times
Excellent verbal and written communications skills
Teamwork; must work well with others
Understands territory parts budget and inventory control
Basic knowledge of Word and Excel
Pass background, security and drug test
Position requires use of personal car which is eligible for vehicle maintenance compensation program
Must have reliable transportation and a valid driver's license
Ability to lift up to 50 pounds
Benefits
Vehicle maintenance compensation program
Company
Konica Minolta Business Solutions Canada
Everyday, Konica Minolta’s more than 41,000 employees across the globe work to enable their clients, coworkers and partners to succeed in reaching their maximum potential.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-02
GlobeNewswire News Room
2024-12-10
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