Remx · 1 day ago
Customer Service Administrator
Fort Worth, TX, US
Full-time
Onsite
Mid Level
3+ years expRemx is seeking a Customer Operations & Logistics Specialist to join their Global Customer Operations & Logistics team. This role involves processing sales orders, managing product returns, and collaborating with logistics providers to ensure exceptional customer service.
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Responsibilities
Process and manage sales orders within the ERP system
Handle license sales and system locking processes
Manage product returns, replacements, and exchanges
Review and verify freight and customs invoices
Collaborate with third-party logistics providers overseeing warehousing and shipping operations
Respond to customer and stakeholder inquiries via phone and email while maintaining the ticketing system
Create, maintain, and improve work instructions and process documentation for U.S. Customer Operations
Deliver an outstanding customer experience and build strong relationships with internal and external stakeholders
Participate in operational and process improvement projects as needed
Qualification
Required
3+ years of experience in Customer Service, Operations, or Supply Chain, preferably within a global organization
Experience working with teams across multiple time zones
Familiarity with ERP systems and operational workflows
Strong problem-solving skills with a development- and solution-oriented mindset
Ability to work independently and manage priorities under pressure
Energetic, reliable team player with a proactive, 'can-do' attitude
Bachelor's degree
Ability to work primarily on-site in Dallas
Company
Remx
Remx is a platform for designing, selling, and collecting 3D digital wearables.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.1M2022-06-28Seed· $0.1M
Leadership Team
Nazim Ahmed
Co-Founder & CEO
Company data provided by crunchbase