CyberForce Global · 5 hours ago
Customer Success Engineer
United States
Full-time
Remote
Mid Level
3+ years expCyberForce Global is a cybersecurity software vendor specializing in zero trust solutions. They are seeking a Customer Success Engineer to partner with customers throughout the post-sales lifecycle, ensuring smooth onboarding, implementation, and long-term adoption of their products.
Information TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Harry Dartford
Responsibilities
Serve as the primary technical point of contact for assigned customers
Lead onboarding, implementation, and deployment efforts, ensuring smooth integrations
Provide advanced troubleshooting, technical guidance, and hands-on support
Deliver technical workshops, demos, and enablement sessions to drive adoption
Collaborate with product, engineering, and sales teams to communicate customer feedback and influence roadmap decisions
Develop best-practice documentation and technical resources to maximise customer value
Qualification
Required
3–4 years of experience in a technical customer success, solutions engineering, or similar client-facing role
East Coast US based
Proven experience working within a GTM-focused startup or high-growth SaaS environment
Strong hands-on experience with Kubernetes, Docker, and Linux
Excellent problem-solving skills with the ability to adapt quickly in fast-paced environments
Strong verbal and written communication skills with a customer-first mindset
Preferred
Background or exposure to zero trust, identity, or security platforms strongly preferred
Company
CyberForce Global
CyberForce Global is a human resource firm that helps IT industries to find employees.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase