Thermo Fisher Scientific · 7 hours ago
Sr. Customer Service Representative
United States
Full-time
Remote
Mid, Senior Level
3+ years expThermo Fisher Scientific is a company dedicated to making the world healthier, cleaner, and safer. As a Senior Customer Service Representative, you will provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance while collaborating with cross-functional teams to deliver outstanding service.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Directly collaborate with customers to coordinate the scheduling of service. Establish confirmation communications with the customer as well as post-service courtesy calls
Coordinate and track scheduling timeline with Field Service
Handle scheduling service requests for the ULS division ensuring services are performed timely and meet customer expectations
Facilitate customer concerns of issues if vital. Drive customer solutions
Handle scheduling service requests for the ULS division ensuring services are performed timely and meet customer expectations
Oversee the service scheduling process through service completion
Directly interface with customers to coordinate the scheduling of service. Establish confirmation communications with the customer as well as post service courtesy calls
Coordinate and track scheduling timeline with Field Service
Ensure training and application support activities are coordinated and scheduled
Facilitate escalation of issues if necessary. Drive customer solutions
Qualification
Required
High School Diploma/GED Required
Minimum 3 years prior experience working in customer service and/or in a scheduling function
Possess communication skills, written and verbal, to clearly express their ideas, share technical information, communicate well with customers and various levels of the organization write procedures, and develop plans
Possess analytical and critical thinking abilities to evaluate, and interpret information and procedures, and make timely decisions in a fast-paced, changing work environment
Possess interpersonal skills to meet deadlines and assist staff in multi-tasking
Be able to apply good judgment and decision-making skills in taking care of a variety of routine and non-routine issues
Should be self-motivated, stress and pressure resistant, as well as a quick learner
Intermediate proficiency in computer applications: i.e. Microsoft Word & Excel, Outlook
Ability to produce accurate high-quality work with attention to detail
Ability to work well both independently as well as within a team environment
Ability to work overtime as decided by workload
Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation, and Involvement
Assist customers requesting equipment service repair as received through incoming telephone calls and email
Preferred
Bachelor's Degree preferred
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Michel Lagarde
Chief Operating Officer
Recent News
CB Insights
2026-01-23
Company data provided by crunchbase