Wells Fargo · 11 hours ago
Program Business Management Senior Manager -Customer Reference Data Strategy
Charlotte, NC
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
6+ years expWells Fargo is seeking a Program Business Management Senior Manager within the Customer Reference Data Strategy, Execution and Operations team. This role is responsible for overseeing the strategic delivery of the Bank Secrecy Act (BSA) / Anti-money Laundering (AML) customer data consolidation and reporting solutions.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Partner closely with operations teams to define and document user stories in order to address business needs
Work closely with technology partners to document requirements and align on delivery strategy
Manage and develop a team of Business Execution Consultants while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility
Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives
Identify potential risks when implementing change along with developing mitigation strategies and plans
Recommend opportunities for Business Execution process improvement
Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables
Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business
Manage allocation of people and financial resources for Business Execution
Develop and guide a culture of talent development to meet business objectives and strategy
Qualification
Required
6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years Management or leadership experience
Preferred
Strong understanding of customer experience design with a genuine passion for creating exceptional user journeys
Proficiency in process mapping, identification of pain points / opportunities, and developing both process & systemic solutions to address said items
Demonstrated experience applying Design Thinking principles
Knowledge and understanding of regulatory compliance requirements surrounding Bank Secrecy Act (BSA)/Anti Money Laundering (AML) requirements
Demonstrated experience working closely with data engineering, analytics, governance, operations, and business leadership
Knowledge of data warehousing, data lakes, and data modeling principles
Understanding of data governance frameworks and tools to ensure data quality, security, and compliance
Prior experience working in a financial services banking capacity with a well-rounded understanding of various banking areas/functions including operational risk management
Excellent verbal and written communication to clearly convey information, build rapport, and manage expectations with senior leaders, business groups, and remediation teams
Strong organizational and project management skills with demonstrated ability to manage expectations and deliver on commitments
Proven self-motivated and comfortable operating in large transformational programs as part of collaborative teams
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-01-24
2026-01-23
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