Booz Allen Hamilton · 1 week ago
ServiceNow Operations Administrator, Senior
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$78K/yr - $176K/yr
4+ years expBooz Allen Hamilton is seeking a Senior ServiceNow Operations Administrator to enhance the technology supporting ServiceNow for Government clients. The role involves managing operational responsibilities, providing consultation on best practices, and identifying opportunities for improvement in the ServiceNow platform.
ConsultingCyber SecurityIT InfrastructureManagement ConsultingSecurity
No H1B
U.S. Citizen Only
Responsibilities
Manage O&M responsibilities supporting ServiceNow software solutions
Deployment, configuration, and life cycle management of the ServiceNow platform
Provide consultation on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys and support maintenance of the User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments
Provide your customers insight into their network through monitoring and performance management
Identify problem areas and opportunities for improvement in a mission-critical network
Help your team better understand the network by turning metrics into information and explaining their meaning
Share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies
Identify new opportunities to modernize the platform, so your clients achieve their goals
Qualification
Required
4+ years of experience with ServiceNow maintenance, including core ITSM and ITOM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing
Experience managing MID Servers at scale, including installation, upgrades, certificates, proxies, and log analysis
Experience with Discovery, CMDB, CSDM, ITOM, network fundamentals such as DNS, routing, VLANs, and firewalls, and credential sets, including SSH, WMI, or SNMP
Experience with following Agile Scrum development methods
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
Bachelor's degree
ServiceNow System Administrator Certification
Preferred
Knowledge of REST Web services
Knowledge of SAML, Active Directory, or LDAP
Possession of excellent verbal and written communication skills
ITILv3 or ITIL4 Foundations Certification
Benefits
Health
Life
Disability
Financial
Retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care
Company
Booz Allen Hamilton
Booz Allen Hamilton is a consulting firm that specializes in analytics, technology, and engineering.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.03B2025-03-11Post Ipo Debt· $650M
2023-08-01Post Ipo Debt· $650M
2020-08-13Post Ipo Debt· $700M
Leadership Team
Matthew Calderone
Chief Financial Officer and Executive Vice President
Kristine Anderson
Chief Operating Officer
Recent News
WSJ.com: US Business
2026-01-24
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2026-01-23
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