City of Phoenix · 6 hours ago
Utilities Service Specialist - Public Works
United States
Full-time
Remote
Entry Level
$20.51/hr - $30.31/hr
1+ years expCity of Phoenix is the 5th largest city in the United States, focused on improving the quality of life through efficient public services. The Utilities Service Specialist role in the Public Works Department involves assisting customers with inquiries related to solid waste services, emphasizing excellent customer service and effective communication skills.
Government
Responsibilities
Assist customers over the telephone with a wide variety of requests and inquiries related to their solid waste service
Qualification
Required
One year of Customer Service experience performing functions such as cash handling experience in a large customer call center
Sitting position for extended periods of time
Experience handling complex customer service requests
Type 40 or more words per minute
Proficiency in navigating multiple computer monitors at the same time
Excellent verbal communication and a desire to effectively listen and resolve customer concerns
Commitment to continuous improvement, collaborative teamwork, and excellent customer service
Knowledge of Solid Waste customer service or government utility
Ability to handle complex customer service requests
Ability to multi-task in a fast-paced environment
Preferred
Using computer terminals to input, update, and query information
Cisco Finesse/Jabber or a related phone software
Customer Care & Billing (CC&B) databases and/or software
Interpreting and applying rules and regulations
Daily data entry into a customer database
Bilingual in Spanish
Benefits
Traditional pension with employer and employee contributions, click here for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi
Company
City of Phoenix
Phoenix is Arizona’s capitol and the sixth largest city in the United States, with more than 1.5 million residents and growing.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ajay Joshi
Deputy Chief Information Officer
Brandie Reynolds
Assistant Chief Information Officer
Recent News
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2025-09-22
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2025-08-27
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