TriQuest Technologies, Inc. · 1 week ago
Tier 3 Technician
Fort Worth, Texas, United States
Full-time
Onsite
Senior Level
$65K/yr - $95K/yr
5+ years expTriQuest Technologies, Inc. is a growing technology company that provides reliable and secure IT solutions for small and medium-sized businesses in the Fort Worth area. They are seeking a Tier 3 Technician to assist customers with their technology utilization, maintain IT systems, resolve support tickets, and collaborate with a team to ensure high-level customer service.
Cloud ComputingInformation TechnologyIT InfrastructureNetwork Security
Responsibilities
Install new software releases and system upgrades
Evaluate, approve, and install patches
Resolve software-related problems
Perform system backups and recovery
Maintain NTFS security and share permissions
Manage DFS, File Indexing, Hyper V- Replication, and Printing
Manage Office 365, Users, Email, Teams, OneDrive, SharePoint
Manage Active Directory, DNS, DHCP
Monitor system configuration to ensure data integrity
Document software configuration and dependencies
Monitor system performance
Provide day-to-day customer support related to end-user requests requiring server changes
Perform root-cause analysis, develop solutions with team members, and assist or oversee remediation
Troubleshoot, resolve, and document technical issues as Tier 3 support desk technician
Troubleshoot network connectivity issues
Update requests in the service desk application including customer contact information, work logs, and knowledge database
Hardware warranty maintenance: replace failing or damaged parts
Conduct routine server & network device maintenance
Escalate issues, as warranted
Other duties, as assigned
Qualification
Required
5+ years of experience working in a formal IT environment
Bachelor's degree (4-year degree is mandatory)
2+ years' continuous experience in Tier III role
5+ experience in formal IT environment required
Proficient in a formal IT control environment
Proficient with Intune Management
Proficient with Microsoft 365—Teams, SharePoint, OneDrive
Proficient deploying, designing, maintaining networks and VPN
Proficient managing IT tools and using them to manage application deployment
Ability to balance multiple role responsibilities while resolving and documenting technical incidents
Ability to follow service level agreements (SLA's)
Customer-service driven with flexibility to adapt schedule based on priority of technical issues
Ability to communicate clearly and professionally in English with a variety of end-users over the phone and in-person
Ability to sit for up to 8 hours in a day and full mobility of body to walk, stand, climb ladder, crawl under desks and in tight spaces
Physically capable of lifting and carrying 50 pounds
Use arms to reach and push/pull, use hands to write, pinch small cables, and type—40 wpm minimum
Must pass mandatory background check including employment verification, academic records, business and personal reference checks, personal credit check, criminal background check, driving record check, physical examination, drug screen, and any other relevant background information
Available and ready to work 8 a.m. to 5 p.m., Monday through Friday, and available for occasional work after hours and on the weekend
Preferred
CompTIA A+, Net+, Sec+ certifications
Networking experience
Cisco Meraki Solutions Specialist certification
Microsoft 365 Certified: Administrator Expert certification
Microsoft Certified: Azure Solutions Architect Expert certification
Additional industry certifications a plus
Commitment to ongoing learning—4 hours weekly—throughout tenure
Power BI, a plus
Benefits
8 paid holidays
15 days paid time off (more earned with tenure)
Focus on continuing education
Expense reimbursements
Monthly payroll paid via direct deposit
Health, vision, and dental insurance
Simple IRA—with company match up to 3%
Health Savings Account
Mileage and cell phone stipends
Company apparel
Continuing education budget for exams and materials
Company
TriQuest Technologies, Inc.
Do you want an IT partner -an extension of your internal team- that brings advice & guidance, and seeks to protect you from tech risks? A true partner who: * helps you make difficult decisions on how to invest in IT * advises how to best protect your systems? * guides how to train your employees to protect them from outside threats? Since 1997, TriQuest Technologies' supports business customers in every industry – nonprofit, legal, arts and culture, construction, finance, engineering, professional service firms, and religious organizations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
G
Gary Tonniges Jr
CEO
Company data provided by crunchbase