Spectrum Dynamics Medical · 16 hours ago
Application Specialist USA
United States
Full-time
Remote
Mid Level
3+ years expSpectrum Dynamics Medical is engaged in the development, manufacturing, sale, and service of state-of-the-art nuclear medicine imaging systems. The role involves providing on-site training and clinical support for customers, ensuring competency and satisfaction with the product, and collaborating with sales and service teams.
BiotechnologyHealth CareMedical Device
Responsibilities
Drive customer’s on-site training for assigned product base through the execution of university style curriculums and assessment processes based on order configuration
Responsible for providing hands-on didactic training at customer sites to physician and technologist audience
Drive customer satisfaction via clinical support and education
In partnership with customer, develop and administer training plans to fulfil clinical obligations that ensure customer competency and high promoter score
Coordinate the delivery of customer training with Service/Sales groups
Provide consultative support to customers in driving customer productivity thru the implementation of customer consultative projects
Become a recognized expert in product/clinical technical competencies, answer a wide range of questions concerning software and clinical applications
Support market growth initiatives (i.e. industry tradeshows, product demos, image quality collection, clinical show sites)
Ability to demonstrate product expertise during clinical training and customer support
Work in a fast-paced environment providing clinical support in assigned products
Work closely with the Sales organization to clinically support our customers and potential sales
Answer a wide range of questions concerning software and clinical applications
Work with Sales and Service Organizations to coordinate training events at the assigned customer sites
Actively participate in the development of customer training tools and providing input in regard to relevant clinical tools needed for future products and services
Communicate all relevant customer information including product and customer opportunities, as well as customer dissatisfiers to Field Sales, Marketing, and Technical Support
Produce well-written comprehensive post-training reports and provide written product feedback to Sales, Service, Engineering and Management teams
Coordinate with customers and field engineer the timing and requirements for on-site applications training
Set up and complete customer pre-training calls to set expectations and drive customer readiness and engagement
Schedule weekly calls with other applications specialists to share best practices and product updates
Provide clinical feedback to product development team based on customer needs and issues discovered during on-site applications training
Qualification
Required
BS/BA, Associates or RT certification
At least 3 years' experience in medical imaging devices (SPECT/CT) – mandatory
5 years' clinical experience
Ability to travel up to 70% of the time
Ability to work with technologists, physicists, physicians, and to collaborate with the Spectrum Dynamics' R&D team, regulatory team, and all other relevant internal and external stakeholder groups
Very effective communication skills with all stakeholders
Self-starter who is proactive with an outgoing personality
Fluent English is mandatory, any additional language will be an asset
Company
Spectrum Dynamics Medical
Spectrum Dynamics is spearheading the transformation of Nuclear Medicine from analog to digital technology, enabling clinicians to provide superior healthcare services with improved image quality and efficiency at lower doses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Shanghai Biomedical Industrial Equity Investment Fund
2024-07-25Series Unknown
2013-05-26Acquired
Leadership Team
Yoel Zilberstien
Executive VP General manager
Recent News
2025-03-13
Company data provided by crunchbase