Sonoma County Public Infrastructure · 12 hours ago
Office Assistant II
Santa Rosa, CA
Full-time
Hybrid
Entry Level
$25.81/hr - $25.81/hr
1+ years expSonoma County Public Infrastructure is seeking to fill multiple positions for Office Assistant II. The role involves performing clerical and customer service activities such as data entry, answering phones, processing forms, and conveying information related to department services.
Government Administration
Responsibilities
Perform a variety of clerical and customer service activities, including data entry, answering phones, processing forms and client payments, handling mail, filing, and obtaining and conveying information related to department services, records, and programs
Qualification
Required
Excellent customer service skills, including experience handling inquiries from the public, both in person and over the phone
A talent for working well under pressure and the ability to be assertive when supporting challenging customer service situations
Experience performing fast and accurate data entry
Excellent interpersonal skills and the ability to communicate effectively with others
The capacity to work independently and exercise sound judgment
Strong computer skills, including experience with electronic databases and Microsoft Excel, Outlook, and Word
A desire to serve the County of Sonoma and its greater community
Any combination of training and experience which would likely provide the required knowledge and abilities. Normally, one year experience as an Office Assistant I with the County or one year of work experience in an office environment will provide this opportunity
Some positions may require the ability to type at a corrected speed of 45 words per minute
All positions require considerable ability to operate a personal computer and multiple software
Some positions may require the ability to communicate in a language other than English
Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position
Working knowledge of modern office practices, methods and procedures, general goals and purposes of county and departmental programs, services, and operations; clerical and department work practices, procedures, programs, services, policies and regulations; the purpose and processing of a diversity of materials; English grammar, vocabulary, spelling, punctuation and composition; basic arithmetic, ratios, and percentages; office equipment such as personal computers, typewriters, adding machines, calculators, alpha readers, electronic data processing terminals, printers, copiers, binders, collators, and microfilm equipment; the use of electronic information equipment and specific systems as used within the department; and the use of modern office equipment
Ability to read English at a level necessary to understand procedures, manuals, policies and guidelines; write English at a level necessary to prepare correspondence and record incoming information; speak English at a level necessary to communicate information clearly; answer a variety of questions related to department programs, services and operations; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; understand and carry out written and oral instructions; prepare and maintain accurate reports and records; establish and maintain harmonious work relationships with employees and the public; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; enter data accurately into automated systems; maintain confidentiality of restricted information; use discretion in organizing work and carrying out assignments with minimum supervision; use electronic information equipment and specific systems as used within the department; and operate modern office equipment
Benefits
Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
Bilingual Premium Pay - An additional $1.15 for basic bilingual positions and $1.50 for fluent bilingual positions on top of the hourly pay rate
Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
Retirement - A pension fully integrated with Social Security
Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education
Company
Sonoma County Public Infrastructure
The Department of Public Infrastructure is dedicated to planning, building, and maintaining the County’s investment in infrastructure through innovations in engineering that improve residents’ lives and enhance community well-being.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase