Glassen Technology Services · 1 day ago
Service Desk Technician
Racine, WI
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $65K/yrGlassen Technology Services is looking for a full-time Service Desk Technician who will be responsible for executing client technical support incidents and requests. The role involves resolving customer technical issues and providing courteous service to clients while modeling the company's values.
Cloud ManagementInformation TechnologyVoIP
Hiring Manager
Lauren Gall
Responsibilities
Investigates, diagnoses, and resolves customer service requests in a timely and professional manner
Assists customers remotely
Provides excellent customer service to all clients
Participates in company and vendor technical training
Builds relationships and creates a welcoming environment for all clients
Assists with customer and internal projects on occasion
Models the values of Glassen Technology Services: Friendly, Proactive, Responsive, Organized, and Current
Performs other duties as assigned
Qualification
Required
High School Diploma required
Associate degree in IT Network Specialist or similar field required
IT systems knowledge required
Experience with desktops, laptops, servers, routers, printers, Wi-Fi equipment
Organized and detail-oriented nature required
Company
Glassen Technology Services
Glassen Technology Services offers managed IT solutions, including system support and security services.
Founded in 2006
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Curtis Glassen
Founder, President and Owner
Company data provided by crunchbase