Slover Linett at NORC · 2 days ago
Bilingual Customer Service Representative - Evening Shift
Wichita, KS
Part-time
Onsite
New Grad, Entry Level
$18.25/hr - $18.25/hrNORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis. They are seeking Bilingual Customer Service Representatives to conduct interviews over the phone, contributing to understanding pressing issues such as healthcare access and the impact of education on the labor force.
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Responsibilities
Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive
Administer survey using a pre-written script
Record survey answers verbatim
Maintain neutral and objective communication with respondents
Qualification
Required
Must be able to read, speak, and write fluently in English and Spanish
Ability to talk on the phone within close proximity of others in a large and potentially loud call center
Knowledge of Windows, such as sending email or opening and using a web browser to search for information
Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously
At least 18 years of age
Legally authorized to work in the United States
Preferred
Good communication skills and basic computer knowledge
Enjoys speaking with people from diverse backgrounds and professions
Looking for a flexible part-time working schedule
Available to work evening hours, weeknights and weekends
Benefits
403(b) Retirement Plan
Paid sick leave
Paid holidays
Paid orientation and training
Free counseling and referrals through NORC’s Employee Assistance Program (EAP)
Discount programs – like travel and electronics
Company
Slover Linett at NORC
Slover Linett is a research center at NORC at the University of Chicago serving the cultural sector, which we broadly define to include museums of all kinds, arts organizations, science communicators, media enterprises, and cultural funders.
Founded in 1999
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Peter Linett
Co-Founder & Catalyst
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