Rocket Pest Control · 15 hours ago
Call Center Trainer
Tampa, FL 33607, USA
Full-time
Onsite
Mid Level
3+ years expRocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control. The Call Center Trainer is responsible for identifying and analyzing process improvement initiatives, managing trainings for new hires, and overseeing quality assessments to enhance productivity and customer satisfaction.
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Responsibilities
Develop clear and concise process documentation, including flowcharts, diagrams, and written procedures
Ensure that all documented processes align with industry best practices and regulatory requirements
Regularly review and update existing process documentation to reflect changes in workflows, systems, or organizational structure
Maintain an organized and easily accessible internal knowledge database for storing all process documentation
Train team members on how to access and utilize the internal knowledge database effectively
Stay informed about emerging trends, technologies, and best practices in process documentation and knowledge management
Understands all aspects of the Rocket Pest business including sales, pricing, revenue recognition, data input/output
Partners with marketing or HR to create communications for all field operation Rocket employees when enhancements or process changes are implemented and monitors progress
Provides insight and support on how systems work and are utilized
Works with Workwave to implement new updates and features added to PestPac and communicates changes with end users
Responsible for data cleanup projects
Works closely with the Acquisitions and Mergers department to perform data migration functions
Maintains effective relationships among the internal team member(s) and business partners
Complies with all company policies, procedures, and guidelines
Additional projects as assigned
Qualification
Required
Associate's degree in Organizational Management, Training & Development or related experience
3+ years of experience with creating standard operating procedures, documenting processes, project management, business operations and/or systems development
Experience with PestPac and/or other CRM-related software
Exceptional written, verbal, and interpersonal communication skills
Self-motivated, quick learner, resourceful
Attention to detail – analytical and organizational skills
Demonstrated ability to handle multiple assignments/prioritize
Must be able to pass company seven years background check
Must be able to pass substance abuse testing
Benefits
8 Company-paid Holidays (Full-Time Only)
10 Days of Paid-Time Off (Full-Time Only)
Company-Paid group life insurance (Full-Time Only)
Medical, Dental, and Vision plans (Full-Time Only)
Retirement Plans with Company match including 401k up to 5%
Employee Assistance Programs
Company
Rocket Pest Control
Rocket Pest Control is pest control and exterminations services provider.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-08-18Acquired
Leadership Team
Jeffrey Enck
Chief Operating Officer
Company data provided by crunchbase