Cotiviti · 20 hours ago
Sr Operations Engineer
United States
Full-time
Remote
Mid, Senior Level
3+ years expCotiviti is a company that specializes in healthcare technology, and they are seeking a Senior Operations Engineer for their Enrollment Management team. The role involves managing the Edifecs Enrollment Management Solution for enterprise customers, including post-sales support, troubleshooting, and ensuring successful server installations.
Information Technology & Services
No H1B
Responsibilities
Manage end to end operations for Edifecs Enrollment Management (ENR) SaaS solution instances including deploying upgrades, making configuration changes, managing day to day submissions operations, building custom tools and utilities, creating ad hoc reports / queries
Provide technical support to enterprise clients related to technical and operational aspects of the ENR solution
Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions related to the ENR solution
Analyze ENR solution and database performance, identify bottlenecks and provide fix/ report to the development team for a fix
Provide workarounds or temporary fixes to the client to avoid disruption to enrollment file processing
Create and provide ad hoc reports based on need to support the client operations
Proactive management of enrollment file processing and delivery, and reactive management of customer reported cases / issues
Plan and provide assistance to customers during Open Enrollment Period (OEP) for different lines of business including Health Insurance Exchange, Medicaid, Medicare and Commercial, to ensure timely delivery of files at optimum size as per customer’s expectations
Monitor the end-to-end process of enrollment files and identify areas of improvement
Develop and implement enrollment process automation to reduce manual intervention and improve operational efficiency
Improve the overall quality of enrollment process by regularly monitoring various types of failures and implementing corrective actions to reduce failures by working with the customer and internal Product and Engineering teams
Deliver a consistent, responsive and satisfying customer experience with each contact
Collect all necessary problem details from customers to be able to effectively see the problem to resolution
Successfully reproduce customer issues in a controlled test environment
Follow standard operational procedures for case management
Continuously improve troubleshooting skills, ENR solution expertise, and knowledge on related technical topics
Update knowledge base / create reusable documents, originating from patterns observed during customer issue troubleshooting
May need to work in a shift that gets scheduled between 5 AM and 6 PM local time
May need to provide weekend on-call support based on internal roster
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field
A foreign degree equivalent to a Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field is acceptable
Three (3) years of experience in any occupation in which required skills were gained
3 years of experience in product support in the healthcare technology industry
3 years of experience implementing and operating Java stack-based enterprise applications
3 years of experience supporting commercial off the shelf enterprise products in the healthcare industry
3 years of experience in healthcare enrollment process in Health Insurance Exchange or Medicare or Medicaid or Commercial line of business
3 years of experience working with the following underlying technologies: Java, JMS, SQL Server/ Oracle, Web/Application Servers like Apache Tomcat/ IBM WAS
3 years of experience working with at least one integration or ESB software such as Edifecs XEngine Server, TIBCO EMS, IBM WebSphere suite, WEB methods, MuleSoft, InterSystems Ensemble
3 years of experience deploying and supporting high transaction volume applications on AWS
3 years of experience working with SOAP and REST based web services
3 years of experience troubleshooting performance problems that may have many underlying causes such as Disk, Database, Network, Messaging and other platform / 3rd party solutions
3 years of experience troubleshooting problems in java-based applications using opensource tools / JDK tools such as JSTACK, VISUALVM, JCONSOLE, JMAP, and similar tools to identify memory issues, deadlocks, application performance
3 years of experience working with non-Windows operating system (such as Linux, HPUX, AIX)
3 years of experience working with EDI Standards such as X12, EDIFACT, HL7, NCPDP and HIPAA transactions
3 years of experience working with code or scripting developments to solve business problems
3 years of experience working with various network and internet technologies and communication protocols, such as TCP/IP, sFTP, HTTP, AS2
Benefits
Medical
Dental
Vision
Disability
Life insurance coverage
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti
Company
Cotiviti
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Gilbert
Director, Interoperability Operations and Partnerships
Chris McIntyre
Sr. Program Manager, RQNC Operations
Recent News
2024-04-07
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