TEKsystems · 7 hours ago
Mechanical Claims Analyst
Earth City, MO
Contract
Hybrid
Mid Level
$25/hr - $35/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Mechanical Claims Analyst to join their customer contact team. In this role, you will leverage your automotive expertise to assess and process mechanical claims while providing exceptional customer service to vehicle contract holders and repair facilities.
Information Technology
Responsibilities
Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency
Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests
Actively listen to callers’ questions and concerns, demonstrating empathy and professionalism to ensure a positive experience
Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and accurate electronic claim records
Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions
Determine if required repairs are covered under the auto warranty using established guidelines
Explain why a claim was approved or denied
Advise customers on the process for obtaining quotes and determining coverage for repairs
Qualification
Required
Minimum of 3 years of proven experience as an automotive mechanic or in a related mechanical field
Strong understanding of vehicle repair processes and ability to clearly explain repair details to both technical and non-technical individuals
Excellent verbal communication skills for clear and effective interactions over the phone
Prior success in a customer service role, including resolving complex requests and ensuring outstanding customer satisfaction
Proficiency in Microsoft Office applications (Email, Teams, Outlook) and ability to navigate multiple software systems while assisting customers
Detail-oriented, self-motivated, and able to work efficiently in a fast-paced call center environment
High school diploma or GED required
Preferred
Bilingual (Spanish & English)
ASE certification is a plus
Experience with labor guides (e.g., All Data) and scan tools is a plus but not required
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase