Function Health · 1 week ago
Senior Manager, Membership Acquisition and Renewals
United States
Full-time
Remote
Senior Level
7+ years expFunction Health is a company focused on empowering individuals to live healthier lives through innovative technology. They are seeking a Senior Manager for Membership Acquisition and Renewals to lead operations that directly impact revenue growth and member experience.
Health CareHealth DiagnosticsMedicalPersonal Health
Responsibilities
Lead strategy and end-to-end operations for SMB, renewals, and prospective member inboxes, ensuring high-quality execution against clear KPIs that drive revenue, retention, and customer satisfaction
Partner cross-functionally to identify and execute high-value lead conversion and renewal strategies, backed by data and experimentation
Build a high-performing team of 10-15 leaders and agents, in addition to managing an ongoing partnership with our BPO partner. Known for fostering high engagement, accountability, and pride in delivering outstanding member experiences
Treat AI as a core part of the team - driving adoption of AI-powered support, automation, and self-serve workflows and partner with internal teams to ensure AI outputs are accurate, measurable, and continuously improving
Continuously evaluate staffing models, workflows, and tools to ensure the department scales sustainably
Regularly report progress on KPIs to key stakeholders
Qualification
Required
7+ years of experience in operations, customer success, support, or a related field, with people leadership and strategy responsibility
Proven track record running efficient, KPI-driven teams that deliver strong CSAT and retention outcomes with high employee engagement scores
Known for building a member-first, data-driven, ownership-oriented, growth-mindset culture
Experience managing managers, frontline agents, and offshore/BPO partners
Strong analytical and operational judgment, with the ability to turn data into action
Preferred
Deep enthusiasm for AI, automation, and self-serve systems, with hands-on experience applying them in operations
Experience leading teams in subscription-based, SMB-focused, or high-volume member environments
Comfort building structure in ambiguous environments and scaling systems through growth
Experience partnering cross-functionally with Marketing, Product, and Technical teams to drive lead conversion and revenue
Benefits
Competitive salary and benefits package
Flexible working hours
Company
Function Health
Function Health is a health platform offering lab tests to help individuals monitor their health.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$354MKey Investors
RedpointAndreessen HorowitzPari Passu Venture Partners
2025-11-19Series B· $298M
2024-06-25Series A· $53M
2023-12-31Seed
Leadership Team
Neil Shah
Chief Operating Officer
Recent News
TheRecursive.com
2026-01-24
Med-Tech Insights
2026-01-16
Company data provided by crunchbase