CGI · 7 hours ago
PEGA Application Support Engineer
USA
Full-time
Hybrid
Mid Level
$63K/yr - $167K/yr
3+ years expCGI Group, Inc. is seeking a Mid-Level PEGA Application Engineer with a strong focus on PEGA Workflow / BPM and PEGA Robotic Process Automation. The role involves providing advanced support for PEGA BPM workflows and RPA automations, ensuring their stability and performance through incident resolution and enhancement implementations.
AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
Responsibilities
Provide Level 3 application support for PEGA BPM and case management applications
Diagnose and resolve complex production issues related to:
Case types, stages, flows, and steps
Rules, activities, decision logic, and data pages
Perform root cause analysis (RCA) and implement permanent fixes
Support PEGA-based integrations (REST, SOAP, MQ, file-based)
Implement minor enhancements, defect fixes, and configuration changes
Support production releases, hotfixes, and change deployments
Collaborate with L2 support, development teams, and business stakeholders
Ensure adherence to SLA and ITIL-based support processes
Manage certificate lifecycle activities including rotation, deployment, coordination, and validation
Provide L3 support for PEGA RPA / OpenSpan automations
Troubleshoot issues related to:
Scheduling, runtime, and dependency failures
Analyze and resolve bot execution failures and performance issues
Support RPA deployments, upgrades, and configuration changes
Support both production and non-production environments with tasks such as code deployment, system restarts, service recycling, IIS resets, and W3Pools recycling
Conduct performance testing and implement remediation measures to maintain optimal system performance
Collaborate with Tier 1 (MIM) and Tier 2 teams to debug and resolve issues within SLA parameters
Coordinate with product vendors for escalations and issue resolution
Partner with the System Development Core team to implement resolutions and minor enhancements
Communicate status updates to the Real Estate Lending (REL) OTS team
Work with horizontal teams to support database management and disaster recovery activities
Collaborate with SST Lending REOS teams to generate and deliver required reports
Perform system configurations in both production and non-production environments as needed
Participate in knowledge transfer sessions with the development team to ensure smooth support of new features
Stay current with vendor product updates to maintain effective system support
Qualification
Required
36 years of experience supporting PEGA applications in a production environment
Strong experience with PEGA Workflow / BPM and Case Management
Hands-on experience with PEGA RPA (OpenSpan)
Solid understanding of: PEGA rules, flows, activities, and data pages Clipboard, Tracer, and performance troubleshooting
Experience supporting integrations and backend systems
Working knowledge of SQL and relational databases
Experience with incident and problem management tools (e.g., ServiceNow, Jira)
Strong analytical, troubleshooting, and communication skills
Benefits
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
10001+ employees
H1B Sponsorship
CGI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (775)
2024 (762)
2023 (795)
2022 (940)
2021 (846)
2020 (582)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-01-22
Digital Journal
2026-01-22
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