ITnova · 2 weeks ago
Applications Development Expert
Towson, MD
Full-time
Onsite
Senior Level
7+ years expITnova is seeking an Applications Development Expert, Microsoft Dynamics CRM with expertise in Microsoft Dynamics 365 CRM development and enterprise application integration. This role will lead the design, development, implementation, and maintenance of a CRM solution for Baltimore County Government, focusing on supporting the Department of Economic and Workforce Development.
Cloud Data ServicesDevOpsInformation TechnologySoftware
Responsibilities
Serve as the subject matter expert (SME) for the design, architecture, and implementation of Microsoft Dynamics CRM solutions
Define logical, technical, and physical architecture for the Microsoft Dynamics CRM platform
Design, develop, and deploy an enterprise CRM solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development
Oversee day-to-day administration, configuration, customization, monitoring, and maintenance of the CRM solution
Develop, implement, and conduct training for Baltimore County employees on Microsoft Dynamics development and usage
Gather and document requirements from non-technical business stakeholders
Translate business requirements into technical specifications and functional design documents
Collaborate with business analysts, project managers, and technical teams to deliver effective solutions
Support data migration to and from the Microsoft Dynamics CRM system
Prototype and demonstrate proposed solutions to end users
Integrate Microsoft Dynamics CRM with third-party applications, databases, and external systems
Provide ongoing technical support and end-user training
Conduct quality assurance, testing, and validation to ensure solutions meet user needs
Assist with project planning, scheduling, deployment, and rollout of new CRM features
Qualification
Required
Bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or a related discipline
Minimum 7 years of experience in the IT industry
Minimum 3 years of experience as a technical expert within an IT organization
Minimum 3 years of hands-on experience developing solutions in Microsoft Dynamics
Strong proficiency in Microsoft Dynamics 365 CRM development and customization
Experience with JavaScript, C#, .NET, and web services
Knowledge of Dynamics 365 APIs and SDKs
Experience with SQL, database management, and data migration techniques
Solid understanding of Customer Relationship Management (CRM) systems and best practices
Preferred
Master's degree in Computer Science, Information Systems, or a related field (or equivalent work experience)
Experience delivering a Microsoft Dynamics CRM solution through the full development lifecycle (design through deployment)
Strong understanding of CRM data modeling, workflows, and user interface customization
Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
Familiarity with Microsoft SharePoint
Company
ITnova
ITnova provides cybersecurity, cloud solutions & virtualization, custom web development, DevOps, and social media services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase