Sitreps 2 Steercos · 9 hours ago
Operations Manager
Honolulu Metro
Full-time
Onsite
Mid, Senior Level
$150K/yr - $175K/yrSitreps 2 Steercos is a cutting-edge platform revolutionizing how military staff conducts planning and collaboration. As a Partner Engagement Manager, you will own the entire customer relationship and rapidly expand product usage while communicating user needs to the product team.
Higher Education
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Max Cormier
Responsibilities
Own the entire customer relationship, from users up to Generals
Rapidly expand product usage until ~100% of G-35 and G-5 plans are in our software. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible
Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement
Enable our expansion to Allies and Partners
Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed
Lead or support exercises
Use your observations of our users to recommend product improvements
Provide face-to-face and remote customer support
Develop an understanding of customer social dynamics in order to support renewals and future sales
When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team
Qualification
Required
Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
Advanced military education: Command and Staff, Advanced Military Studies
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
Proven ability to expand business presence within a region, with emphasis on software or technology solutions
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
You are obsessed with creating value for real users
You are ambitious, scrappy, and a creative problem-solver
You learn quickly, work iteratively, and naturally seek collaboration
You approach your work with integrity, intellectual honesty, and a low ego
You communicate frankly, clearly, and succinctly
You thrive as a self-starter, embracing autonomy and ambiguity
You hold a current Top Secret clearance with eligibility for SCI
Benefits
Offers Equity
Offers Bonus
Company
Sitreps 2 Steercos
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase