Harbor Health · 6 days ago
Front Desk Specialist - Williams Drive
Georgetown, TX, US
Full-time
Onsite
New Grad, Entry Level
0+ years expHarbor Health is transforming healthcare in Austin through collaboration and innovation, seeking individuals to enhance member-centered experiences. The Front Desk Specialist is responsible for managing administrative tasks and providing customer service to patients in a healthcare setting.
Health CareMedicalmHealthPersonal HealthWellness
Responsibilities
Provides initial customer service to all patients including but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient files
Quickly answering or properly referring questions
Notifying providers of patient arrivals
Provides conflict resolution and responds to patient grievances
Creates and maintains confidential patient files and records, files accordingly
Ensuring availability of treatment information by retrieving and updating patient records
Verifying financial records and collecting patient charges while filing and expediting third-party claims
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Float to other facilities as needed and required
Facilitates patient check-in and check-out. Explain payment options
Collects and posts patient payments; prepare deposits and follow established cash handling procedures
Completes patient intakes, and conducts insurance verifications and authorizations
All other duties as assigned
Qualification
Required
High school diploma or GED
Minimum of six (6) months of experience working in a professional administrative or related capacity
Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
Excellent analytical and problem-solving skills
Proficiency with MS Office Suite (Word, Excel, and Outlook)
Organization and time management skills
Working irregular hours
Physically demanding, moderate-stress environment
Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
Pushing and pulling heavy objects
Full range of body motion including handling and lifting clients
Position requires light to moderate work with 50 pounds maximum weight to lift and carry
Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
Preferred
Bilingual English/Spanish
Experience with Phlebotomy
BLS Certification
Benefits
Competitive salary and benefits package
Professional development and growth opportunities
A transparent and unique culture
Company
Harbor Health
Harbor Health is a multi-specialty clinic group that provides smarter health care using technology.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$255.5MKey Investors
General Catalyst8VC
2025-09-09Series B· $130M
2024-01-11Series A· $95.5M
2022-09-12Series A· $30M
Leadership Team
Jon Kawa
Chief Technology Officer
Kara (Bergan) Rios
Chief Financial Officer
Recent News
2026-01-08
Fierce Healthcare
2025-10-12
Company data provided by crunchbase