Salesforce · 3 hours ago
CSG Product Management Director - Salesforce Premier Success Plans
Seattle, WA
Full-time
Hybrid
Director/Executive
$164K/yr - $262K/yr
10+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The CSG Product Management Director for Premier Success Plans is responsible for driving the vision and strategy for the Premier Success Plan offer, collaborating with various teams to enhance customer experience and product value.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareSaaSSoftwareAgentic AICRMSales Enablement
Responsibilities
Success Plan Management: Direct responsibility for managing and enhancing the Premier Success Plan offer
Roadmap Ownership: Lead the definition and alignment of the product roadmap for Premier Success to meet broader business goals
Customer-Centric Innovation: Act as the "voice of the customer and market," working backward from customer needs to drive product innovation
Portfolio Growth: Accountable for driving the growth and adoption of the Premier Success Plan offer across the customer base
Stakeholder Alignment: Represent the product team to key internal stakeholders and ensure the Premier Success Plan meets diverse customer requirements
Go-to-Market Execution: Partner with Sales, Marketing, Delivery, Finance, and Operations teams to bring products to market effectively
Organizational Integration: Work across all functions of the Customer Success organization to enhance the overall customer experience and value delivery
Market Analysis: Maintain a deep understanding of the competitive landscape and industry trends to stay ahead of market shifts
Performance Analysis: Utilize strong analytical and problem-solving skills to evaluate customer feedback and offer performance data
Product Expertise: Leverage a deep technical understanding of the Salesforce platform to align service offerings with technology capabilities
Qualification
Required
10+ years in B2B or SaaS product management
Strong understanding of Salesforce platform and customer segments (Small Business to Enterprise)
Strong data analysis and problem-solving skills
Excellent communication, interpersonal skills, and the ability to work independently or as part of a team
Preferred
M.B.A
Background in managing customer success or services-based offerings
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
2026-02-12
2026-02-12
Company data provided by crunchbase