Hitachi Energy · 8 hours ago
Senior Staff Field Service Engineer (MAD-RP-AZ)
Phoenix, Arizona, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$38.06/hr - $52.34/hr
7+ years expHitachi High-Tech America, Inc. is seeking a Senior Staff Field Service Engineer to join their Metrology and Analysis Systems Division. The role involves training lower-level Field Service Engineers, troubleshooting, and maintaining customer relationships while ensuring the effective operation of specific tools and equipment.
EnergyManufacturing
Responsibilities
Train and guide other FSE’s as needed
Work as a team with Technical Support Engineers and Yield Control Technology Engineers to solve problems and/or provide technical information
Complete assigned On the Job Training (OJT) with the goal of instrument certification
Protect, manage, and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.) in accordance with department policy/procedure
Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations
Maintain appropriate records of all work performed and training received
Complete departmental and customer paperwork timely and with high quality
Complete assigned formal training with a grade of 75% or higher on all tests
Comply and adhere to company policies
Portray professionalism and pride in appearance while conforming to policy
Provide a positive attitude to all employees and customers
Other duties as assigned
Qualification
Required
BS degree in Engineering (or related field) or equivalent combination of education and experience
Must have and retain valid driver's license in resident State and be insurable by our insurance company
Seven (7) years of experience using digital volt meters, oscilloscopes, hand tools, and computers
Must have at least four (4) years of direct experience providing service to Hitachi (or similar) tools
Willingness to relocate and/or travel
Willingness to travel up to 50% (10% travel most of the time), average travel up to 25%
Ability to effectively communicate information to customers and management regarding service activities and schedules
Ability to follow precise instruction
Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)
Ability to install and qualify a system
Ability to work from schematics using various test equipment, mathematical calculation, and instrumentation
Knowledge of analog and digital circuitry
Ability to read blueprints and electrical schematics
Basic knowledge and understanding of physics and chemistry
Demonstrate strong work ethics
Demonstrate strong verbal and written communication skills with people at all levels within and outside of the company
Ability to drive an automobile
Ability to see small objects within a confined area
Ability to identify and distinguish color-codes
Ability to quickly transport from location to location (i.e., air, car, etc.)
Ability to transport parts and toolbox from car to equipment site
Ability to lift up to 50 lbs
Hand-eye coordination at a level to support a range of activities from very fine (delicate) to large, leveraged type item
Must be eligible for and receive company credit card
Ability to hear audible noises
Must comply with all corporate safety requirements and directives
Expected to use PPE when required
Follow all equipment-specific safety protocols
Company
Hitachi Energy
Hitachi Energy is a renewable energy company that provides energy consulting services.
10001+ employees
H1B Sponsorship
Hitachi Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (52)
2023 (53)
2022 (58)
Funding
Current Stage
Public CompanyTotal Funding
$300M2025-03-19Post Ipo Equity· $300M
2020-03-30IPO
Leadership Team
Ron Hunt
CFO Enterprise Software Solutions
Allie Anzelone
Site HR Business Partner
Recent News
Business Standard India
2025-05-17
Company data provided by crunchbase