Cox Manufacturing Company, Inc. · 1 day ago
IT Support Technician
San Antonio, TX
Full-time
Onsite
Entry Level
$22/hr - $22/hr
1+ years expCox Manufacturing Company, Inc. is committed to precision machining excellence and serving others. They are seeking an IT Support Technician to ensure smooth day-to-day IT operations, providing technical support and troubleshooting for end users.
Industrial ManufacturingMachinery ManufacturingManufacturing
Responsibilities
Provide phone, email, and in-person technical support for end users
Troubleshoot and resolve issues related to Windows-based PCs, printers, and peripherals
Perform hardware setup, imaging, deployment, and configuration of desktops and laptops
Assist with installation and support of software applications and updates
Document support requests, troubleshooting steps, and resolutions in the ticketing system
Escalate issues to higher-level IT staff when necessary
Maintain and inventory IT equipment, cables, and related hardware
Support end users with network connectivity and account access issues
Ensure compliance with IT policies, security practices, and data integrity
Qualification
Required
High school diploma or equivalent; associate degree in IT or related field preferred
At least 1 year of helpdesk or IT support experience
Strong knowledge of Windows operating systems and common applications (Microsoft 365, browsers, etc.)
Ability to provide clear, courteous, and effective phone-based technical support
Relevant IT certification such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent
Ability to lift and move up to 40 lbs (e.g., computers, monitors, and other equipment)
Strong organizational and time-management skills
Excellent problem-solving abilities with a customer-first mindset
Preferred
Experience with Active Directory user management
Familiarity with remote support tools and ticketing systems
Knowledge of networking basics (TCP/IP, Wi-Fi, VPN)
Benefits
Comprehensive medical, dental, and vision plans
401(k) plan
Pension
Life insurance
Paid time off with holidays
Various wellness programs
Career path planning
Continuing education
Company
Cox Manufacturing Company, Inc.
Production specialist in producing precision machined products from bar stock.
51-200 employees
H1B Sponsorship
Cox Manufacturing Company, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase