Latent · 17 hours ago
Account Manager - Health Systems (East Coast)
New York, NY
Full-time
Hybrid
Senior Level
$150K/yr - $180K/yr
5+ years expLatent Health is focused on transforming healthcare through customer advocacy, and they are seeking an Account Manager to ensure the post-implementation success of their health system customers. The role involves building long-term partnerships, driving adoption, and demonstrating ROI through customer relationships across complex health systems.
Health CareSaaSSoftware
Responsibilities
Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes
Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions
Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through
Qualification
Required
5+ years of experience in Account Management, Customer Success, or a similar post-sale role
Experience supporting health systems, hospitals, or enterprise healthcare customers
Proven success driving renewals and expansion in complex, regulated environments
Strong executive presence with excellent cross-functional communication skills
Preferred
Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
Experience working with multiple stakeholder personas and long sales or adoption cycles
Benefits
Meaningful equity
Full benefits
Comprehensive health, dental, and vision benefits
Paid parental leave
Unlimited PTO
Company
Latent
Latent develops medical language models to reduce healthcare operational costs.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$13.5MKey Investors
Y Combinator
2024-09-11Seed· $13M
2023-04-05Pre Seed· $0.5M
Leadership Team
Sriram Somasundaram
Co-Founder
Rishabh Jain
Founder
Recent News
New Orleans CityBusiness
2025-06-21
Google Patent
2025-04-02
2024-11-20
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