Ryder System, Inc. · 16 hours ago
Customer Service Coordinator - Fleet Services
Billings, MT
Full-time
Onsite
Mid Level
$24/hr - $24/hr
3+ years expRyder System, Inc. is seeking a Customer Service Coordinator for their Fleet Services. In this role, you will support shop management through customer communications, scheduling, inventory management, and maintenance file management, while developing your operations and fleet maintenance expertise.
Fleet ManagementLogisticsSupply Chain ManagementTransportation
Responsibilities
Improve the quality and consistency of customer communications and meet customer's expectations
Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates
Enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Accounts Payable
Create repair orders for technicians
Performs other duties as assigned
Acute attention to detail
Ability to communicate effectively, both verbally and in writing
Effective phone skills
Strong organizational, prioritizing, and multitasking skills
Proven ability to make good decisions in a fast moving environment
Qualification
Required
H.S. Diploma/GED, Required
3 years or more in customer service with issues resolution experience, Required
Strong computer skills to include spreadsheet and word processing software packages, Required
Acute attention to detail
Ability to communicate effectively, both verbally and in writing
Effective phone skills
Strong organizational, prioritizing, and multitasking skills
Proven ability to make good decisions in a fast moving environment
Preferred
Experience working in the automotive or HD truck industry is a plus!
Benefits
Comprehensive health and welfare benefits
Medical, prescription, dental, vision, life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan
401k employer match
PTO
Discount on shares
Company
Ryder System, Inc.
We perfect the supply chains people depend on.
10001+ employees
H1B Sponsorship
Ryder System, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (45)
2023 (39)
2022 (54)
2021 (54)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Robert Sanchez
Chief Executive Officer
John Diez
President and Chief Operating Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
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2025-12-19
Company data provided by crunchbase