Network Designs, Inc. · 1 month ago
Senior Help Desk Specialist
Washington, DC
Full-time
Onsite
Senior Level, Lead/Staff
$65K/yr - $84K/yr
8+ years expNetwork Designs, Inc. (NDi) is a leading Federal contractor specializing in information technology and network solutions for government customers. They are seeking a Senior Help Desk Specialist to provide exceptional customer support, ensuring the smooth operation of technological services through phone and in-person support.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the primary point of contact for all IT help desk inquiries, ensuring timely and accurate resolution of issues
Provide phone, email and in-person support for a variety of IT-related issues specifically in telephony, eVOIP, collaboration
Responsible for tracking, prioritizing, and resolving help desk tickets
Coordinate with the IT team to troubleshoot hardware and software issues, ensuring minimal downtime and disruption
Stay updated on new technologies and industry trends to enhance help desk operations and user support
Support extended hour and weekend support as required by mission or emergencies
Qualification
Required
U.S. Citizenship is required
Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph
This position is onsite 5/days a week in Washington D.C
Bachelors of Science, Computer Science or related
Minimum of 8+ years' related experience
Proven experience in IT support or help desk roles
Strong technical knowledge of Windows desktop applications and troubleshooting hardware/software issues
Excellent problem-solving and analytical skills
Exceptional customer service orientation and interpersonal skills
Familiarity with ITSM ticketing systems, preferably ServiceNow
Preferred
IT management certifications or technical support certifications preferred
Experience in a government contracting environment is a plus
Benefits
Comprehensive health, dental, vision, pet, and legal insurance
401(k) retirement matching
Paid leave
Paid holidays
Health and wellness programs
Employer-paid life and disability insurance
Professional development
Education benefits
Company
Network Designs, Inc.
NDi is a Verified Service-Disabled Veteran Owned Small Business [SDVOSB] professional services firm, supporting Federal and Commercial customers since 1995.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Zeruto, CISM
CEO and Owner
Company data provided by crunchbase