Inside Sales Senior Manager jobs in United States
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First American · 21 hours ago

Inside Sales Senior Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$112K/yr - $150K/yr
date7+ years exp

First American Home Warranty is a member of First American’s family of companies, offering a wide range of home warranty products and services. The Sr. Manager of Inside Sales is responsible for leading and scaling the inside sales organization to drive new customer acquisition and retention growth.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Develop and execute inside sales strategies that drive new business acquisition and customer retention
Develop and drive actionable sales plans, targets, and KPIs
Lead, mentor, and develop inside sales managers and representatives to achieve consistent performance excellence
Establish a high-performance sales culture focused on accountability, coaching, and results
Consistent partnership and communication with Marketing to optimize lead quality, conversion rates, and campaign effectiveness
Continuously improve sales scripts, processes, and tools to increase new business close rates and renewal rates
Lead renewal and retention sales efforts to maximize customer lifetime value and reduce churn
Analyze churn drivers and collaborate across the business to improve retention outcomes, improve renewal rates and drive down customer cancel rates
Consistently monitor KPIs, dashboards, and forecasting to track sales and retention performance and effectiveness
Ensure accurate CRM usage, pipeline hygiene, and reporting discipline
Drive continuous improvement through data-driven insights and performance analysis
Support executive leadership with insights on trends, risks, and growth opportunities

Qualification

Inside sales leadershipCustomer acquisitionRetention salesCRM systemsSales funnel managementCoaching skillsData-driven insightsCommunication skills

Required

7+ years of directly related experience (5+ years in a leadership/management role)
Proven success leading inside sales teams in high-volume, consumer-focused environments
Experience driving both new customer acquisition and retention/renewal sales
Strong understanding of sales funnels, CRM systems, forecasting, and KPI management
Excellent leadership, coaching, and communication skills
Familiarity with inbound/outbound call center sales environments
Proven ability to drive strategic sales leadership

Benefits

Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan

Company

First American

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First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
dateFounded in 1889
location
Santa Ana, California, USA
people-size10001+ employees
web-link
http://www.firstam.com

Funding

Current Stage
Public Company
Total Funding
$450M
2024-09-23Post Ipo Debt· $450M
2010-06-01IPO

Leadership Team

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Kenneth D. DeGiorgio
Chief Executive Officer
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Jody Mulkey
Chief Technology Officer
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Recent News

TradingView
First American Financial Corp Announces Board Retirement
2026-01-22
Business Wire
National House Prices Nearly Unchanged in 2025, According to First American Data & Analytics Monthly Home Price Index Report
2026-01-20
Business Wire
First American Financial Announces Fourth-Quarter and Full-Year 2025 Earnings Conference Call
2026-01-16
Company data provided by crunchbase