Nordstrom · 19 hours ago
Sr. Mgr., Program Management - AI Learning & Workforce Enablement - Seattle, WA (Hybrid)
Seattle, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$126K/yr - $210K/yr
8+ years expNordstrom is accelerating its use of AI across the enterprise and we’re looking for a Senior Manager, Program Management - AI Learning & Workforce Enablement to support this transformation. This role will develop and manage an enterprise AI learning approach that scales across audiences, provide guidance and subject matter expertise on AI-related initiatives within HR, and support workforce and organization design thinking as AI reshapes the future of work.
E-CommerceFashionRetail
Responsibilities
Design and implement a tiered AI learning framework (Foundational → Proficient → Advanced) tailored to different audiences (Retail Associates, Corporate Functions, HR teams, Leaders)
Use non-traditional, scalable learning approaches: microlearning, embedded learning in tools (e.g., M365 Copilot), AI practice labs, prompt libraries, and peer learning networks
Define skills benchmarks and learning paths; measure adoption and proficiency progress
Partner with the cross functional AI Enablement Team, Learning, Technology and others to ensure accessibility, governance, and continuous iteration as AI evolves
Act as a trusted advisor on AI-related initiatives across HR; sharing insights, best practices, and helping teams think through opportunities and risks
Help establish practical guardrails for responsible AI use (privacy, bias mitigation, compliance) based on Nordstrom’s current policies and practices, in partnership with Legal, Technology, and Talent Enablement & Culture teams
Support the vendor strategy, selection and management for AI enablement and learning in partnership with key stakeholders
Develop and identify use cases to support adoption of AI and the learning content to support and drive change
Contribute to scenario planning and workforce modeling to understand AI’s impact on roles, skills, and structures
Support updates to job architecture and capability frameworks to reflect AI-enabled work
Assist with change management strategies and leadership enablement to drive adoption and cultural readiness
Support upskilling of HRBPs in the areas of org design and workforce planning considering AI implications
Qualification
Required
8+ years of experience in Program Management, Learning & Development, HR Technology, or related fields
Experience designing enterprise learning programs and driving adoption at scale
Strong AI literacy (LLMs, prompt design, use case identification) and familiarity with tools like M365 Copilot, Claude, etc. Ability to grasp new tools and technology quickly
Familiarity with workforce planning, skills frameworks, and change management
Ability to work across multiple HR domains and connect ideas into actionable plans
Excellent stakeholder management and communication skills
Preferred
Experience in retail or consumer industries highly preferred
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
10001+ employees
H1B Sponsorship
Nordstrom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
2026-01-23
2026-01-23
2026-01-22
Company data provided by crunchbase