Vizient, Inc · 7 hours ago
Sr. Customer Advocacy Manager - Marketing
Irving, TX
Full-time
Onsite
Senior Level
$77K/yr - $135K/yr
5+ years expVizient, Inc. is committed to creating an inclusive environment for its employees while providing opportunities for growth. The Sr. Customer Advocacy Manager will lead customer advocacy programs, integrating client voices into marketing strategies and strengthening client engagement within the healthcare industry.
AnalyticsHealth CareSupply Chain Management
Responsibilities
Develop and execute a comprehensive customer advocacy strategy aligned with enterprise marketing, brand, and sales goals
Define and operationalize an advocacy model across diverse client types, including health systems, networks, and community hospitals
Lead and evolve the customer advocacy platform to enable scalable capture, management, and activation of client stories
Build and manage an enterprise framework for identifying, recruiting, and nurturing client advocates
Partner with marketing, communications, thought leadership, and business units to co-create compelling client case studies and success narratives
Integrate client voice into campaigns, product launches, digital channels, and thought leadership initiatives
Establish and manage a client speakers bureau to support national and regional events
Collaborate with account leadership, legal, and client services to ensure strong relationships, compliance, and consent for storytelling
Implement governance, workflows, and prioritization for references, testimonials, and advocacy engagement
Track and report advocacy KPIs in partnership with Revenue Operations to measure impact on engagement, pipeline, and reputation
Qualification
Required
5 or more years of relevant experience required
Experience leading customer advocacy, client marketing, or voice-of-customer programs in B2B environments
Demonstrated success launching and scaling enterprise-level advocacy or storytelling programs
Strong understanding of healthcare client audiences, particularly senior health system leadership
Excellent storytelling, written, verbal, and visual communication skills
Proven ability to build trusted relationships with clients and internal stakeholders
Experience with advocacy platforms, CRM systems, and content management tools
Strong organizational skills with the ability to manage multiple initiatives simultaneously
Preferred
Relevant degree preferred
Benefits
Comprehensive benefits plan
Company
Vizient, Inc
Vizient, Inc., the nation’s largest provider-driven healthcare performance improvement company, provides solutions and services to more than two-thirds of the nation’s acute care providers and more than one-third of ambulatory providers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-12-13IPO
Leadership Team
John A. Bardis
Founder & CEO
Oscar Pacheco
Vice President, KP Non-Medical Service Line
Recent News
2026-01-22
2026-01-15
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