Ravago · 18 hours ago
Customer Service Representative / Sample Coordinator
Twinsburg, OH 44087, USA
Full-time
Onsite
Senior Level
$19/hr - $24/hr
5+ years expRavago is a company that focuses on supply chain and procurement. They are seeking a Customer Service Representative & Sample Coordinator to support customer satisfaction and manage product sample requests while ensuring timely shipments and exceptional customer service.
ChemicalChemical EngineeringManufacturing
Responsibilities
Independently manage domestic and/or international customer accounts – each customer service rep is assigned specific accounts that they are responsible for overseeing and influencing for optimal satisfaction
Accurately and efficiently enter customer orders into the ERP and receive and process all incoming sample requests from the sales, customer service, or technical teams through the CRM system
Communicate with internal and external customers regarding order and sample status making sure the customer has the most up to date information
Build strong relationships with key purchasing personnel to have a distinct understanding of their needs. Use that unique understanding to critically assess orders for accuracy and consistency
Manages the order process flow from receipt of order to delivery ensuring all steps are completed with accuracy and timeliness
Exhibits tact, patience, and diplomacy while wading through complex problems
Oversees pricing precision and communicates closely with the pricing personnel to insure accurate invoicing
Coordinate with the Vendor or supplier to source, package, and label chemical samples
Generate and maintain documentation such as Safety Data Sheets (SDS), Certificates of Analysis (COA), USMCAs, Packing Slips, BOLs, and sample tracking logs
Work closely with the logistics/shipping team to arrange prompt and compliant customer delivery
Qualification
Required
High School diploma required
Excellent written and oral communication skills
Ability to create, enhance, and maintain customer relationships
Handles fast paced and stressful situations well
Exceptional customer service skills
Self-motivated with the ability to work accurately and efficiently
Maintain organization amongst a process flow with moving pieces
Skilled in investigating issues and formulating creative solutions
Minimum of 5 years of relevant work experience in similar title and scope of responsibility
SOP Software
Microsoft suite: Outlook, Excel, Teams, SharePoint, PowerPoint, CRM
Preferred
Bachelor's degree or related training equivalent
Bilingual candidates desired
Company
Ravago
Ravago Turkey specializes in the plastics industry, offering distribution, resale, compounding, and recycling of polymers and chemicals.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Jennings
Human Resources Business Partner
Karen Capetillo, MS-HRM
HR Business Partner
Recent News
2025-07-10
Company data provided by crunchbase