Compucom · 2 hours ago
Field Tech II
Columbus, OH
Full-time
Onsite
Entry Level
1+ years expCompuCom Systems, Inc. provides managed services and consulting to enhance the digital workplace for businesses. They are seeking a Field Tech II to deliver exceptional technical support to a national home improvement retail client, ensuring high-quality customer service and effective communication.
Data CenterHardwareInformation TechnologyInfrastructureOutsourcingSecuritySoftware
Responsibilities
Provide unparalleled technical support for our national home improvement retail client
Conduct efforts in a professional, businesslike manner
Effectively communicate and provide continuous quality in daily task achievements
Self-motivated with excellent time management skills
Complete projects ahead of schedule
Support clients IT/Data problem tasks
Provide prompt action and deliver support and resolution for daily technical requirements
Be consistent with documentation, tracking and monitoring issues
Provide notes and feedback and make in-field decisions for a positive result
Build exceptional customer service and relationships
Travel within a radius of up to 125+ miles daily in a specific route
Understand AC/DC and backup power concepts
Manage triage, troubleshooting and resolution to client scope on IT equipment
Occasionally work at heights of 20’ to 25’
Document efforts, issues and resolutions, close cases/tickets daily
Experience desired in copper and fiber cabling and various terminating connectors
Be a proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding
Have insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
Be able to lift 25 lbs
Qualification
Required
One year IT technical support experience
CompTIA A+ (Required)
Driver's License (Required)
Preferred
Net+ CompTIA certification preferred
Company
Compucom
CompuCom is a provider of information technology solutions for businesses.
5001-10000 employees
H1B Sponsorship
Compucom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-03Acquired
Leadership Team
Kevin Shank
Chief Executive Officer
S
Sy Inwentarz
Vice President, End User Computing Solutions
Recent News
2025-07-22
2025-04-23
Company data provided by crunchbase