Greenheck · 16 hours ago
IT Support Technician
Knoxville, TN
Full-time
Hybrid
New Grad, Entry Level
$23.75/hr - $29.34/hr
0+ years expGreenheck Group is a global leader in air movement and ventilation, committed to supporting team members' growth and development. As an IT Support Technician, you will assess and recommend hardware and software configurations, install and maintain PC systems, and provide technical assistance to end users and technical staff.
Consumer GoodsElectronicsManufacturing
Responsibilities
Inspect PC equipment, set up and test PCs and peripherals such as monitors, keyboards, printers, wireless accessories. Prepare PCs for delivery and installation at users work center or shop floor
Install, maintain and support operating system software, including the determination of errors and the application of corrections, as necessary
Provide first and second level of trouble-shooting in resolving problems. Use ticketing software to document and escalate issues to additional support teams
Maintain good working relationships with manufacturing vendors and support providers
Coordinate the work of vendor representatives assisting in system maintenance or upgrades
Diagnose system hardware, software, and operator problems. Recommend or perform minor remedial actions to correct problems based on knowledge of system operations
Work with IT management to provide proper levels of customer service based on customer needs
Work with remote users across corporate environment to provide support with various remote-control software
Practice effective time management and prioritization of tasks
Work with support personnel in all areas of IT including Networks, Programming, Systems, and Analysis for issue resolution and continuous improvement
Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected
Attend technical conferences, formal training classes, and seminars to keep abreast of new hardware and software product developments
Must be able to work flexible hours to assist with computer maintenance and upgrades
Qualification
Required
0-2 years of relevant work experience required
High school or GED required
Proficiency in Microsoft Office suite, MS Windows, iOS
Knowledge of computer hardware and configurations
Preferred
2 Year / Associate Degree preferred
Benefits
Health & Family Support
Financial Security
Learning & Development
Rewards & Recognition
Wellbeing & Mental Health
Work-Life Balance
Fun Perks
Company
Greenheck
Greenheck manufactures and distributes air movement, conditioning and control equipment.
1001-5000 employees
H1B Sponsorship
Greenheck has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (3)
2022 (1)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
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Recent News
Sacramento Business Journal
2023-11-16
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