Randstad Digital Americas · 11 hours ago
End User Technology Support Specialist
Nashville, TN
Contract
Onsite
Senior Level
$25/hr - $30/hr
5+ years expRandstad Digital Americas is seeking a seasoned Desktop Technician to join their IT support team in downtown Nashville. This role is responsible for providing comprehensive technical support, including high-level troubleshooting and 'white-glove' service for executive leadership.
Information Technology & Services
Responsibilities
Provide technical support to the New York office employees. Respond to employee questions and issues regarding computer systems and software, phone systems, laptops, mobile devices, and other technology systems. Utilize existing IT management systems (ServiceNow, ServiceRequest, AB Buyer, etc.) to manage delivery of services and solutions. If necessary, coordinate resolution with other internal IT groups and vendors and ensure follow-up. (30%)
Perform installation and maintenance of computers, laptops, and virtual machines and related hardware. Install and support desktop IP telephony and telecommunications equipment. Perform moves/adds/changes for all desktop and telephone hardware as needed. Troubleshoot equipment usage as necessary. (20%)
Coordinate efforts with technology staff from other regional offices and the EUT/TSS department. Act as liaison between the staff and these IT groups. Communicate the technology needs of your clients for which you have responsibility to the appropriate parties. Keep your manager, local business management, and EUT team apprised of technical issues for the affected offices. (20%)
Perform local network and server administration tasks for a Windows 11 network. Assist diagnosing and resolving server and network related issues and replace local communications room hardware. (10%)
Stay apprised of new technologies and trends in the technology industry, with a view to providing more comprehensive technology-related services to the office. Act as a technology information resource for the staff and management. (10%)
Understand the evolving technology needs of the business units we support. Provide custom technology-based solutions as needed. Provide training for staff on software/technology issues on a regular basis. (10%)
Provide daily metrics of problems and resolutions activities using ServiceNow
Qualification
Required
Bachelor's Degree: Computer Science or Engineering degree preferred
5-10 years working experience
5+ year experience in desktop support or related experience
Excellent interpersonal and communication skills
Strong ability to self-manage, prioritize, and multitask
Maturity and professionalism to work directly with high level, often executive level, business and technology employees
Strong technical skills and experience on multiple computing platforms (Laptops, VDI, Windows 11, Mac)
Experience with networking, client-server environments, mobile device administration (iPhone/Pad, Android), IP telephony, and internal and external video conferencing systems
Knowledge of Windows Server. E.g., folder redirection, roaming profiles, distributed file system (DFS), permissions and shares
Strong knowledge of ServiceNow, Microsoft Intune, Office 365, Slack, Zoom, iOS and Android devices, Windows 11 OS, and PC hardware & peripherals
Knowledge of Virtual Desktop Infrastructure (VDI)/ Citrix, Microsoft Active Directory (Active Roles interface) and Cisco desktop phones and features
Preferred
Client facing support experience preferred
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase