UF Health · 1 day ago
Switchboard Operator | Switchboard | Full-Time | Variable
St Augustine, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expUF Health is a healthcare provider seeking a Switchboard Operator to deliver exceptional service while managing telecommunications for incoming and outgoing calls. The role involves connecting communication between various stakeholders, maintaining call schedules, and assisting with pager services.
Health CareMedical
Responsibilities
Responsible for quickly and professionally answering and processing all calls
Will listen to callers, clarify requests then carefully and accurately dial numbers
Accurately assists and/or places local or long distance calls for patients, visitors, staff and physicians
Responsible for locating Physicians as well as ON CALL STAFF as requested by other physicians or departments within the Hospital as policy directs, taking careful notes, logging and timing all requests, and will log all attempts as well as methods used
Will carefully follows through on STAT’S
Make every effort to verify information used is current
Keeps co-workers informed of status for efficiency
Responsible for maintaining current information re: Physicians or On Call Staff’s availability
Short term or temporary information should be written on notes, dated and shared with ALL CO-WORKERS
LONG TERM OR PERMANENT information or changes, should be written on notes, dated, and posted accordingly with information left for Lead Operator or Supervisor who will update Rolodex cards and Amtelco
Uses steno pad, (current date & time noted at beginning of shift) for ALL note taking while on duty
Maintains daily call schedules for all 'On Call' Departments or Physicians and /or their group coverage
Carefully, correctly and neatly updates all call schedules and support documents
Shares all changes and or updates with coworkers in a timely and professional manner
Able to assist employees or Physicians with basic Beeper services, such as batteries
After hours will properly document and sign out a loaner beeper
Responsible for leaving a written note of pending beeper needs for Lead Operator or Supervisor
Responsible for arranging repair or replacement of any telephone or telephone equipment as well as all equipment located in the Dept. by referring to the Telecommunication Manager or after hours reach the person 'on call' for Communications
Should the on-call person, (Lead Operator, Supervisor or Telecommunications Manager) be unavailable, operator will refer to Repair Information located in the stand and initiate reporting and repairs
NOTE patient phones are replaced by engineering or House Supervisor has access if engineering is 'ON CALL' not in-house
Responsible for writing brief but complete description (during shift incident occurred) of any incident or unusual occurrence while on duty such as but not limited to; difficulty reaching on call staff or physician, equipment failure, irate customer/caller, problems with call schedules or posted information
Qualification
Required
High School Diploma/Equivalent is required
0-1 year Telecommunications, Switchboard, or Medical Customer Service
Computer knowledge and good typing skills (30-40 wpm) required
Must be able to work days/evenings
Ability to multi-task
Great customer service skills
Must be a team player in a high call volume environment
Preferred
Answering service/Medical office experience
Company
UF Health
University of Florida Health is a world-class academic health center in Florida, encompassing hospitals, physician practices, colleges, centers, institutes, programs and services across northeast and north-central Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Thornton
Senior Vice President and Chief Financial Officer
Lydia Hendrix BSN,CRRN,MS
Chief Operating Officer
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