Hyatt Union Square New York · 1 day ago
Gallery Host
New York, NY
Full-time
Onsite
New Grad, Entry LevelHyatt Union Square New York is seeking a Gallery Host to provide guests with individualized service during their hotel stay. The role involves greeting guests, managing reservations, handling inquiries, and ensuring guest satisfaction throughout their experience.
Hospitality
Responsibilities
Greet, register, and assign rooms to guests of the hotel
Verify customers' credit, and establish payment method
Make and confirm external reservations for dinner, entertainment, and transportation
Compute bills, collect payments, and make change for guests
Answer hotel phone and handle guest requests and inquiries
Transmit and receive messages, using telephones or PMS system
Deposit guests' valuables in hotel safes or safe-deposit boxes
Perform bookkeeping activities, such as balancing accounts
Serve food in guest rooms upon request, ensuring a positive in-room dining experience
Act as a private lounge host
Practice safe work habits and use required safety equipment
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Perform other duties as requested by management
Qualification
Required
Previous customer service experience required or equivalent training
Dynamic, engaging and passionate personality with the ability to multi-task
Greet, register, and assign rooms to guests of the hotel
Verify customers' credit, and establish payment method
Make and confirm external reservations for dinner, entertainment, and transportation
Compute bills, collect payments, and make change for guests
Answer hotel phone and handle guest requests and inquiries
Transmit and receive messages, using telephones or PMS system
Deposit guests' valuables in hotel safes or safe-deposit boxes
Perform bookkeeping activities, such as balancing accounts
Serve food in guest rooms upon request, ensuring a positive in-room dining experience
Act as a private lounge host
Practice safe work habits and use required safety equipment
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Perform other duties as requested by management
Preferred
High School diploma or equivalent preferred
Benefits
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Company
Hyatt Union Square New York
Located one block from 14th Street and 1.5 blocks from Union Square Park, the Hyatt Union Square New York is a AAA Four Diamond hotel featuring 178 luxury, pet-friendly guest rooms, deluxe rooms and suites with options for a private terrace.
Founded in 2013
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase