UCSF Health · 20 hours ago
Patient Access Services Supervisor / Financial Counseling
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$81K/yr - $172K/yr
5+ years expUCSF Health is a leading healthcare provider committed to innovative patient care and advanced technology. They are seeking a Patient Access Services Supervisor to manage the operational and technical functions of various admitting offices, ensuring smooth patient flow and overseeing staff education and development.
BiotechnologyEducationHealth CareHospitalMedical
Responsibilities
Assisting in managing the operational and technical functions of the Admitting offices and other operational areas
Sharing first line responsibility for the 24/7 operations
Staff education and development, providing direction, setting priorities, and analyzing workflow for admitting workers
Recommending, developing, and implementing new and revised procedures as needed to support operations and promote a smooth patient flow
Registration for all admissions, account financial follow-up, Medi-Cal applications, financial counseling, financial assessment, and cash collections
Monitoring account assignments and staff follow-up as a DNB (Discharge Not Billed) champion
Overseeing the coordination and integration of patient demographic, financial, and clinical information in collaboration with the Pediatric Access Center
Ensuring all patients’ needs are met and fostering a harmonious work environment for high-quality patient care and customer service
Promoting cooperative working relationships with physicians, other disciplines, and the public by facilitating and enhancing communication
Functioning as an Apex power user to develop patient workflows and collaborate with various departments to resolve issues
Qualification
Required
Bachelor's degree in related area and/or equivalent experience/training
Two (2) or more years of demonstrated supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage the complex workflow and multiple priorities of admissions and registration
Five (5) or more years experience in a health care setting, ideally in patient access or patient financial service setting
Strong knowledge of medical terminology, and technical and operational principles of hospital admissions, including concepts, best practices, protocols, quality improvement, technologies, confidentiality issues, HIPAA, and other applicable regulatory policies
Strong skills in quality customer service. Interpersonal skills to interact and collaborate effectively with all constituent groups, including patients and families, and clinical and administrative personnel across departments
Strong leadership skills to coach, monitor, and strengthen staff performance. Ability to provide a thorough and accurate review of complex subordinate work and to oversee the coordination of ongoing tasks and projects over extended periods of time
Strong knowledge of all relevant policies, protocols, regulations, and organizational objectives. Strong critical thinking skills, with the ability to quickly analyze complex problems, determine the appropriate level of intervention, and develop and apply solutions
Strong written and verbal communications skills, with the ability to effectively motivate others and to convey complex information in a clear and concise manner
Strong computer skills in all relevant hardware, software, and information systems
Demonstrated ability to work effectively with all levels of management, as well as with clinical care providers, administrative and business personnel, and other stakeholders on issues related to patient admissions and registration
This position requires the ability to work on-site
Company
UCSF Health
UCSF Health offers healthcare services in the areas of cancer, heart disorders, neurological disorders, organ transplants, and more.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Engel
Vice President and Chief of Staff to the CEO
Suresh Gunasekaran
President & Chief Executive Officer
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