Golden 1 Credit Union · 3 hours ago
Fraud Prevention and Risk Investigations - Senior Manager - Fraud Operations
Sacramento, CA
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$135K/yr - $150K/yr
7+ years expGolden 1 Credit Union is seeking a Senior Manager for Fraud Operations who will establish and lead a comprehensive investigations capability covering various domains of fraud. The role involves overseeing the investigation operations, managing staff performance, and implementing strategies to combat fraud effectively.
BankingFinanceFinancial Services
Responsibilities
Ensure production goals and service level agreements (SLAs) are maintained
Effectively manage capacity plan for Investigation inventory, including agent tuning and case aging
Actively strive to identify and implement continuous process improvements to increase efficiencies, reduce cost and minimize risk while ensuring minimal member impact and continued compliance with regulations
Define and implement standard operation procedures for fraud investigations, ensuring consistency and efficiency across teams
Develop and monitor key performance indicators (KPIs) using scorecards to assess the effectiveness of fraud investigations and identify areas for improvement
Have thorough understanding of fraud-related data and create reports for comprehensive analysis while providing high quality reporting to management
Identify operational strategies to mitigate fraud losses
Maintain ongoing subject matter expertise regarding Fraud and regulations including a thorough understanding of state and federal laws and regulations related to credit union compliance including OFAC Sanctions, Executive Orders, FACTA, Reg. CC, Reg. E, UCC, Check 21, Bank Secrecy Act, Anti-Money Laundering laws, Visa and other card related regulations appropriate to the position
Experience building high performance teams is required
Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, by embracing our mission, vision and core values
Analyze data using quality monitoring report/data management to compile and track performance at department and individual level
Ensure quality assurance for all investigation cases, including refers to BSA team
Perform staff reviews in accordance with credit union schedules
Collaborate with cross-functional teams to develop and implement strategies and initiatives to combat fraud effectively
Build and maintain strong relationship with all internal departments, other financial institutions, law enforcement and vendors
Participate in projects, training and educational sessions related to department functions or as determined by management
Proactively provide great member service for impacted members of fraud
Responsible for handling escalations, exception items and resolving complex issues
Represent credit union in contacts with business and trade associations, members, and regulatory agencies
Attend business functions and industry conferences, and otherwise promote the credit union’s image
Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations
Travel as required
Perform other duties as assigned
Qualification
Required
Broad financial industry best-practice fraud prevention and resolution experience is required
Experience with fraud case management systems and the evaluation of such systems is required
Experience building high performance teams is required
Effective oral and written communication skills required to interpret, resolve, and document fraud management and related issues, train and evaluate staff, and perform other related tasks
Minimum of 7 years of progressive fraud management, compliance or other security work within a financial institution, or equivalent combination of education and experience emphasizing fraud management
Five years of more leadership experience directly managing a team of five or more within a professional environment
Appropriate subject matter expertise, comprehensive understanding of credit union products, and understanding of compliance with all Federal Regulations i.e. Bank Secrecy Act (Suspicious Activity Report - SAR filing), Uniform Commercial Code (UCC), Reg CC, Reg E, credit card and other applicable regulations
Operational process management and improvement knowledge and experience
Advanced knowledge of the fraud, dispute processes, suspicious activity investigations, and anti-money laundering techniques
Strong attention to detail in investigating files with an emphasis on timelines and recovery
Excellent leadership style with strong motivational skills and career development emphasis
Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete high priority and time sensitive assignments and processes simultaneously
Strong attention to detail in working and investigating files with emphasis on deadlines
Ability to effectively communicate with internal and external contacts
Ability to work effectively and collaboratively within the department, with business unit owners, and others outside of the credit union
Strong sense of ethics and professionalism
Positive and enthusiastic personality with the ability to handle sensitive member situations in a caring/considerate manner
Knowledge to operate fraud case management systems, electronic banking equipment; basic PC knowledge (Windows environment), and office filing logic
Must be self-motivated and capable of exercising sound judgement, working both independently as well as in a team environment
Complete all financial industry registration and compliance requirements, including but not limited to CFE certification; adhere to credit union policies and procedures and conduct business in an ethical manner
Two or more of the following certifications (prompt pursuit of or equivalent) required; Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), Bank Secrecy Act Compliance Specialist (BSACS), Credit Union Compliance Expert (CUCE)
Preferred
Bachelor's degree in Criminal Justice or related field preferred
Large ($10B+) financial services industry experience preferred
Experience managing leaders preferred
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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