Horizontal Talent · 13 hours ago
Tier 2 Support Engineer
Minneapolis, MN
Full-time
Onsite
Mid LevelHorizontal Talent is seeking a Tier 2 Support Engineer responsible for providing advanced technical support across integrated business platforms. This role involves collaborating with IT teams to resolve incidents and improve the reliability of mission-critical applications.
Business DevelopmentConsultingStaffing Agency
Responsibilities
Log, track, and resolve incoming ServiceNow tickets ensuring timely and accurate case handling
Monitor the inbox for Splunk alerts and system notifications, performing appropriate corrective actions to prevent or mitigate operational impacts
Run sync and pending reports to proactively identify, diagnose, and address emerging system issues
Monitor, validate, and re-drop failed XML files, ensuring data integrity and workflow continuity
Work closely with IT teams to troubleshoot system interactions and minimize service disruptions
Participate actively in agile ceremonies, including daily standups, sprint planning, refinements, sprint reviews, and retrospectives. Present Jira items and provide ongoing updates
Use Postman to send retriggers for OTT, Salesforce JSON, Backorders, and Missing Uploads to ensure accurate and timely system synchronization
Reproduce production bugs in lower environments and document detailed replication steps
Create comprehensive Jira bug reports outlining impact, suspected root causes, and recommended fixes
Identify recurring issues and propose enhancements to improve system stability, workflow efficiency, and user experience
Qualification
Required
Strong analytical skills
Deep system knowledge
Ability to collaborate with cross functional IT teams
Log, track, and resolve incoming ServiceNow tickets ensuring timely and accurate case handling
Monitor the inbox for Splunk alerts and system notifications, performing appropriate corrective actions to prevent or mitigate operational impacts
Run sync and pending reports to proactively identify, diagnose, and address emerging system issues
Monitor, validate, and re-drop failed XML files, ensuring data integrity and workflow continuity
Work closely with IT teams to troubleshoot system interactions and minimize service disruptions
Participate actively in agile ceremonies, including daily standups, sprint planning, refinements, sprint reviews, and retrospectives
Use Postman to send retriggers for OTT, Salesforce JSON, Backorders, and Missing Uploads to ensure accurate and timely system synchronization
Reproduce production bugs in lower environments and document detailed replication steps
Create comprehensive Jira bug reports outlining impact, suspected root causes, and recommended fixes
Identify recurring issues and propose enhancements to improve system stability, workflow efficiency, and user experience
Preferred
Experience with SQL Developer and Microsoft SQL Server
Proficiency using Splunk for monitoring and log analysis
Strong skills in Postman for API testing, validation, and retriggers
Knowledge of Jira and Agile methodologies
Strong Excel skills for data analysis and reporting
Excellent communication skills, able to work effectively with both technical and non-technical users
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong problem-solving mindset with a focus on root cause analysis
Willingness to learn new technologies and adapt to evolving business needs
Effective collaborator able to work well across diverse teams
Company
Horizontal Talent
Horizontal Talent provides staffing services for IT, digital marketing, and strategic markets.
Founded in 2003
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeremy Langevin
Co-Founder and CEO
Company data provided by crunchbase