Levy Restaurants · 5 hours ago
ASSISTANT DIRECTOR OF OPERATIONS
Concord, NC
Full-time
Onsite
Director/ExecutiveLevy Restaurants is a market leader in sports and entertainment hospitality, recognized for its innovative approach and commitment to diversity. The Assistant Director of Operations will assist the Director of Operations in achieving sales and profits while ensuring exceptional guest experiences through effective leadership and management.
Food and BeverageLeisureRestaurants
Responsibilities
Holds team accountable to steps of service to deliver great guest service
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards
Acts as a liaison with the team, including partner’s operational team, Levy team and other areas as needed, to ensure efficient operational performance
Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event
Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM and more)
Ensures that all security, safety and sanitation standards are achieved
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Ensures required department reports are completed and information is compiled at month-end closing
Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
Forecasts and adequately schedules team members to meet operational needs and desired targets
Uses all performance management tools to provide guidance and feedback to team members
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy guidelines
Mentors department managers to develop their skills and leadership abilities
Other duties, as assigned
Qualification
Required
Previous leadership experience in Hospitality or Retail
High level of computer literacy
Understanding of financial concepts
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Preferred
Bachelor's Degree in Hospitality Management
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Levy Restaurants
Levy Restaurants is a hospitality company that runs restaurants and vending machines in entertainment and sporting venues.
Founded in 1978
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Rob Ellis
Executive Vice President and Chief Financial Officer
Alison Weber
Chief Creative Officer
Recent News
2025-11-10
Morningstar.com
2025-10-24
Sports Business Journal
2025-10-23
Company data provided by crunchbase