IBM · 15 hours ago
ServiceNow Application Consultant
United States
Full-time
Remote
Senior LevelIBM is a leading consulting firm that focuses on long-term client relationships and collaboration across industries. As a ServiceNow Application Consultant, you will provide configuration and maintenance support for software product implementation and lead the development of a ServiceNow strategy, ensuring alignment with business objectives.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Develop ServiceNow Strategy: Lead the team in building a ServiceNow strategy based on value vs. effort, aligning with business objectives and ensuring successful implementation
Solution Design and Costing: Contribute to solution design through effort estimation and costing, preparing cost-benefit models to inform decision-making
Client Negotiation and Implementation: Tailor solutions to budget guidelines, negotiate with clients, and ensure successful implementation and adherence to project timelines
Technical Configuration and Maintenance: Provide configuration and maintenance support for software product implementation, utilizing expertise in web technologies, such as XML, HTML, and Web Services
Team Leadership: Lead the team in delivering high-quality solutions, ensuring alignment with business objectives and adherence to project timelines
Qualification
Required
Deep Expertise in ServiceNow Modules: Proven experience with specific ServiceNow modules, including configuration and maintenance support for software product implementation
ITIL Process Knowledge: In-depth understanding of service management and ITIL processes, with the ability to apply this knowledge in developing effective ServiceNow strategies
Technical Proficiency in Web Technologies: Experience with various web technologies, including XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL
Solution Design and Cost Estimation: Proven ability to contribute to solution design through effort estimation and costing, preparing cost-benefit models to inform decision-making
Strategic Leadership: Experience leading teams in developing and implementing strategic plans, with a focus on delivering high-quality solutions aligned with business objectives
Preferred
Bachelor's Degree
Advanced Web Technologies: Experience with various web technologies, including XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL, to support software product implementation
ITIL Process Expertise: In-depth understanding of service management and ITIL processes to develop effective ServiceNow strategies and ensure successful implementation
Cost-Benefit Analysis: Ability to prepare cost-benefit models to inform decision-making and contribute to solution design through effort estimation and costing
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
2026-01-25
2026-01-24
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