U.S. Department of Veterans Affairs · 9 hours ago
Patient Relations Assistant
San Antonio, TX
Full-time
Onsite
Entry Level
$37K/yr - $48K/yr
1+ years expThe U.S. Department of Veterans Affairs is seeking a Patient Relations Assistant to serve as a liaison between patients and staff. The role involves assisting Veterans and their families in navigating the Health Care System and optimizing their overall experience.
GovernmentMedicalNational SecurityPublic Safety
Responsibilities
Interprets the Health Care Center's mission - policies - procedures - and available services to Veterans and family members
Provide a personal and positive first impression
Standardizes the experience of assistance with navigation and information for Veterans and their family members
Fosters a general culture of care
And personally - assists customers throughout the Health Care System
Assists Veterans - family members - and Health Care System staff members in recognizing and removing obstacles to providing the optimal patient experience
Assist patients arriving at the Health Care System by reducing their anxiety related to hospital navigation or other confusion - leading to improved clinical outcomes
Assist patients in getting into and out of their vehicles - loading and unloading patient wheelchairs as necessary
Greet patients in the parking lot and orientates them on the availability of the parking lot shuttle cart to the lobby area and assists patients onto or off the shuttle cart
Serve as a liaison between the Veteran and Health Care System staff to provide maximal assistance to the Veteran and assist in resolving any conflicts or issues
Will safeguard and ensure statutory and constitutional rights of patients - protecting patients from abuses that tend to depersonalize and rob them of their dignity - self-respect - or esteem
Through daily activities working with patients and family members - incumbent will identify existing or potential problems and barriers to care and recommend solutions or alternatives to existing procedures that contribute to those problems or barriers
Will receive and listen to complaints from patients or family members during the course of their duties
Will proactively and routinely visit clinical waiting areas and seek to problem-solve potential or existing barriers to care or patient dissatisfiers
Track and trend requests for information - concerns - and suggestions presented to the incumbent by patients
Qualification
Required
One year of general experience equivalent to at least the next lower grade GS-03 in the normal line of progression for the occupation in the organization
General experience includes progressively responsible clerical - office - or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years of education above high school. (TRANSCRIPT REQUIRED)
Applicants may also combine education and experience to qualify at this level. (TRANSCRIPT REQUIRED)
Company
U.S. Department of Veterans Affairs
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H1B Sponsorship
U.S. Department of Veterans Affairs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (3)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
Recent News
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