TikTok · 7 hours ago
TikTok Shop - Middle Mile Solutions Manager
Middlesex, NJ
Full-time
Onsite
Mid Level
3+ years expTikTok is the leading destination for short-form mobile video, and they are seeking a highly analytical and operationally strong Middle Mile Solutions Manager to support their rapidly growing e-commerce platform. The role focuses on driving continuous improvement across linehaul and middle-mile operations through carrier management, SOP design, and system enhancements, while collaborating with various teams to improve delivery experience and operational efficiency.
Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo
Responsibilities
Own carrier operational performance across middle-mile and linehaul networks, including service quality, compliance, and execution consistency
Partner with carrier management and procurement teams to define operational expectations, SOPs, and escalation paths
Identify recurring carrier issues and drive corrective actions through process changes, tooling updates, or training
Support carrier onboarding, readiness reviews, and operational playbooks
Design, document, and maintain SOPs for linehaul dispatch, execution, escalation, and exception management
Standardize workflows across shifts, lanes, and facilities to reduce execution variability
Ensure SOPs are practical, frontline-ready, and aligned with system capabilities
Partner with operations leads to support SOP rollout, training, and adoption
Actively gather feedback from linehaul dispatchers, dispatcher leads, and operations teams to identify pain points and gaps
Translate operational issues into clear system, tooling, or process improvement requirements
Partner with product, engineering, and analytics teams to design and deliver scalable solutions
Validate new features or process changes through pilot programs and frontline feedback
Work closely with operations, product, engineering, planning, yard, and warehouse partners to align on network improvements
Serve as the operational subject matter expert in cross-functional initiatives impacting linehaul execution
Drive alignment across teams on priorities, timelines, and success metrics
Monitor middle-mile and linehaul performance metrics to identify trends and improvement opportunities
Lead initiatives focused on improving on-time performance, reducing dwell, minimizing service failures, and improving dispatcher efficiency
Support peak readiness, surge planning, and network change management initiatives
Qualification
Required
Bachelor's degree in Supply Chain, Logistics, Business, Data Analytics, or related field
3+ years of experience in e-commerce logistics, linehaul operations, or platform fulfillment
Strong understanding of linehaul networks, delivery SLAs, and carrier performance management
Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker)
Ability to manage multiple projects in a fast-paced, high-growth environment
Strong communication and negotiation skills with internal teams and external carriers
Preferred
Experience in modern e-commerce platforms
Familiarity with TMS systems, routing tech, or linehaul optimization tools
Proficient SQL or data analytics skills
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase